Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Open app or url based on incoming call queue

I'd like to be able to open an app or url based on the incoming call queue. i.e. Call queue 1 gets URL1, call queue 2 gets URL2 etc... Is there a way to achieve this?

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Number Ported - Now Not Assiged

I ported a number from Comcast to Zoom and received an email that it was successful.  Now the number has been unassigned and nowhere to be found in the account.  I am unable to assign it or any number to the account user.  Need help! 

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Cisco SPA504G (older phone) not listed and not sure what the provisioning should be?

Cisco SPA504G (older phone) not listed and not sure what the provisioning should be?

 

I do not see listed here... https://support.zoom.us/hc/en-us/articles/360038910791#h_3ab8e9ae-7dc9-40c8-85d6-e1f54bafb106

 

Please advise, thx

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Hide users from Company Contacts in Zoom Phone.

Is there any way to hide users in the 'Company Contacts' list? When a Zoom Phone user selects 'Contacts > All Contacts' there is a system generated list called 'Company Contacts' which shows every ZOOM account associated with my organization. Is ther... Show more

Is there any way to hide users in the 'Company Contacts'  list?

 

When a Zoom Phone user selects 'Contacts > All Contacts' there is a system generated list called 'Company Contacts' which shows every ZOOM account associated with my organization.

 

Is there a way to hide some of those accounts?

 

I have turned off the Zoom IM (cat) functionality for my company but thought I would try creating a private IM group on the off chance it would somehow work. It had no effect on the Company Contacts list.

 

Is there a way of hiding some contacts from the Company Contacts list?


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Holiday Hours

Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours. The way it seems to work is a call flow will have to be set for each Auto Receptionist for every holiday. In my case this will require duplicating an I... Show more

Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours.  The way it seems to work is a call flow will have to be set for each  Auto Receptionist for every holiday.  In my case this will require duplicating an IVR for every holiday for each  Auto Receptionist which isn't efficient or ideal.


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Call Failed with no error code

Hi. I am a Zoom Phone admin for a business and a few users (6) on our system cannot make outgoing calls. They receive a Call Failed pop up with no error code. When you try and call them it goes right to voicemail. This has been going on since last Fr... Show more

Hi. I am a Zoom Phone admin for a business and a few users (6) on our system cannot make outgoing calls. They receive a Call Failed pop up with no error code. When you try and call them it goes right to voicemail. This has been going on since last Friday and users have had to resort to work calls being forwarded to their personal cell phones. Not good! 


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10DLC will prevent some users from opting out of SMS

Numbers registered to an approved SMS Campaign must be used every 60 days or they will be removed from the campaign in order to avoid the customer being fined $250.Phone numbers not registered to an approved SMS Campaign cannot send SMS to 10 digit n... Show more
  1. Numbers registered to an approved SMS Campaign must be used every 60 days or they will be removed from the campaign in order to avoid the customer being fined $250.
  2. Phone numbers not registered to an approved SMS Campaign cannot send SMS to 10 digit numbers.
  3. Therefore, most 'normal zoom phone users' will not be able to reply, "STOP" to any messages sent from another 10 digit number.

10DLC-Non-Usage-changes 


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Resolved! How to view blocked number list

I believe I have blocked a number by mistake. I have not found any way to view the blocked number list.Following help I found has not allowed me to be successful. See attached. It shows no numbers at all. I have blocked many many numbers. How do I vi... Show more

I believe I have blocked a number by mistake.  I have not found any way to view the blocked number list.
Following help I found has not allowed me to be successful.  See attached.  It shows no numbers at all.  I have blocked many many numbers.  How do I view and then unblock a number?


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Why does zoom automatically answer calls on my phone?

It's been happening to me for some time that the zoom app on my android phone automatically answers incoming zoom calls. Is there any setting to change to avoid this problem?

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No longer able to import external contacts into Zoom Phone

I seem to no longer to be able to import external contacts into Zoom Phone.I've done this before, many times, but now it seems to have stopped working.It always fails at 10% completion, no matter how many data lines are in the file I'm trying to impo... Show more

I seem to no longer to be able to import external contacts into Zoom Phone.

I've done this before, many times, but now it seems to have stopped working.

It always fails at 10% completion, no matter how many data lines are in the file I'm trying to import (even with only one data line).

The error message is not very informative: "An unexpected error occurred during parsing CSV file, please contact support." (see attached screen clip)

I've tried downloading the example CSV template file again to look for any differences (there were none).

I've then populated the CSV template file with just one line of data, and tried importing that.

It still fails in exactly the same way as when I'm trying to import my full contact list.

I hope someone can help please.


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