All,

Just want to give everyone a solution that I have been dealing with almost 3 weeks. As usual, I had to get this resolved by myself. Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - even though on Yealink support article states otherwise.

https://support.yealink.com/en/portal/knowledge/show?id=52824024b58ac11078ca25ce

"According to Yealink security policy, please contact your phone provider to get the recovery mode files."

Well...to keep this short, you will need to contact Yealink support directly and create a ticket. Their response time  is somewhat slow because they are located in China.

Cause:

Yealink Phone T54W got stuck on "Welcome Initializing...Please Wait"

Solution:

You will need the correct recovery files to resolved this issue. I was given the first set files that did not work, but I had another support assistance sent me the correct files. Apparently, there are more than several different recovery files located on the internet, all of them failed for me. I received error messages "Failed -1" or "Network Failed 3,2,1". Luckily, I was able to received the correct files. Please see attachment (screenshot) of the files I used to recover my Yealink phone. Please pay close attention to the sizes of the files.

Steps on how to recover your Yealink phone:

1. Receive all 3 recovery files from Yealink support
2. Format USB flash drive to FAT32 and drop the files into the USB
3. Rename all 3 files to T54W. Example:

• T54W.bin
• T54W.rfs
• T54W.rom

        4. Press Redial button on the phone then power it on. It will give you an option of what recovery mode you would like to proceed - select USB

        5. It will update the phone firmware version to 96.86.0.23

        6. Connect your phone to the internet and it will go through another firmware update using your phone Auto Provision.

Hopefully this may save a lot of time for someone else.

Wondering if anybody has any expertise on Zoom Phone features for someone who is a delegate for a professional and thus, manages his incoming calls.  Is there a way to MERGE two calls on someone else's lines?  

Example:

1. Caller 1 calls Person A and is on the line with that caller

2. Caller 2 calls Person A's line and Assistant answers the call on his line.  Caller 2 wants to be merged into the first call.

Is there away for Assistant to merge Caller 2 into the existing call between Caller 1 and Person A?  We know how to merge calls coming into our own lines.  This question is specifically for managing someone else's lines through delegation/monitoring.

Thank you.

A few weeks ago, I changed the answering machine message for our office phones to a temporary answering machine message. 

Now, I would like to change the answering machine message again as the previous one was meant to be temporary. However,  (1) I can't remember exactly how I changed it the first time and (2) I'm not seeing the personalized message I created the first time showing up in any current fields anywhere. This means I don't know where I'm looking.

It's important to note that I  did not change the answering machine for an individual phone, but for the entire office. I think I did it with the following process, but I'm not 100% certain: admin>phone system management>company info>account settings>audio prompt>default audio prompt>[I think I changed one of these things]

We have recently set up a zoom office number/landline and are really happy about the many features we have available.

The only issue is, when I accept a zoom call and are talking on my mobile using the zoom app and then receive a mobile call in addition, the zoom call gets interrupted. 

Is there any way I can set up that incoming mobile calls are stopped when I'm already on a zoom call - these zoom calls are NOT scheduled zoom calls, they come in randomly over the day and I need a setting which stops incoming mobile calls the second I accept a zoom call.

Thanks for any advice in advance!