About KaylaManatee

KaylaManatee · 2022-05-03 02:31 PM

I have three people in my call queue. If all of them are busy, I would like for the call to go to an external contact (it's a separate answering service) instead of the generic 'this person is not available' message and then hang up. I can route over...

KaylaManatee · 2022-05-03 03:42 PM

Thanks, Craig! I eventually figured that out too  For anyone else who doesn't want to pay Zoom more $$, here is the workaround I found: I set User 1 and 2 as sequential members of the call queue and set User 3 to the overflow. I set User 3 up so tha...

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Call queue routing if no answer

Re: Call queue routing if no answer

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