How can Zoom Phone alerts and notifications feed IT service management tools such as ServiceNow and Zendesk?

Some of Zoom Phone clients have tens of thousands of user. 

What is best practice to open tickets and manage these tickets?

Zoom Phone can send emails with details on the alerts such as desk phone offline for more than x minutes, poor quality of service, etc.  Without some integration, all this information must be typed into some service management tool. 

Maybe someone has already invented the wheel?

thanks, eliot

Hi All,

On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:

Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ringing.

The Zoom app works on their computer though.

We are using SSO and polycom devices.

It works when we do the following:

- Restart the device (More... > Settings > General > Reboot)

- Sign in as guest on the device

- Remove user from Phone System Management and re-add user

Is there a fix?

Thank you.

When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in? 

The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curious.

Is there any way to hide users in the 'Company Contacts'  list?

When a Zoom Phone user selects 'Contacts > All Contacts' there is a system generated list called 'Company Contacts' which shows every ZOOM account associated with my organization.

Is there a way to hide some of those accounts?

I have turned off the Zoom IM (cat) functionality for my company but thought I would try creating a private IM group on the off chance it would somehow work. It had no effect on the Company Contacts list.

Is there a way of hiding some contacts from the Company Contacts list?