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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away. I got the voice error message "sorry we could not complete this call. your service plan does not include this destination". Please help!
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Issue is, calls placed / recorded via Zoom's Salesforce Dialer, are not triggering branching (completed calls don't move contacts threw Sales Cadences, etc) Zoom Settings
High Velocity Sales Call Results for Branching
Zoom Phone Settings > Phone-Customize Call Log Fields
Am I missing something???
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Dear All,
Let is me ask how are zoomphone supports H2/H2P DeskPhones from
Alcatel-Lucent?
I am the only user of my new Zoom phone subscription. My single main company phone number is asking for the extension and I do not want that.
For direct dial, do I have to assign a second phone number to me, the only user and admin?
Hi all, I have a small challenge. We have a collaboration partner who is going to move into our space at one of our offices. Per the contract we are to provide them with phone service. Seems straight forward right? Well I can't give them a phone account unless I set them up with at least a Zoom Meeting license as part of our Zoom domain. I invited them to join our Zoom using a Basic account. I then learned they already have Zoom meetings. Zoom meetings are part of their domain. My question is this: is there a way for me, using my companies Zoom domain, to create individual Zoom Phone instances with lines and associate this with their existing Zoom Meeting licenses? Your help is greatly appreciate. Mike
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Hello, We have replaced our Cisco Deskphone by Zoom phone. With the old system, I could configure that : From Monday to Saturday, From 07:00am to 19:00, all incoming calls are forwarded to my mobile phone. Out of these time frames, the incoming calls are just going to the Cisco answering machine and I received a mail with the voice message. How can I configure this functionality with Zoom phone ? I did some searches, read a lot of documentation but couldn't find anything related to that. Thanks and regards.
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I noticed a new option for the Greetings & Leave voicemail instruction allowing to edit an existing greeting. But when I click to edit an existing text to speech greeting the "upload" option is showing instead of the text-to-speech window. How do you change an existing greeting?
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Does anyone know how to mute the dial pad sounds when dialing a number? They are extremely loud and annoying.
Hello,
Today I read a deployment guide for ZPLS. It does not yet explain for SBC connection though, is an SSL certificate required in near the future? Or is it not required if SBC and the ZPLS sit the same local network?
Best regards,
Anyone know who the main backbone providers are for Zoom? We continue to ask Support, and they ignore the question. We have a SMS integration issue, and want to get the providers on both sides of the issue together. This has been hampering a new product test for the last three weeks or so.
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