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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Zoom Phone calls going directly to voicemail

I have 2 users whose incoming calls are going directly to voicemail. They can make outgoing calls without issues and can receive voicemail messages. They can also see the missed call in their history. They both have the Zoom softphone only. When I lo... Show more

I have 2 users whose incoming calls are going directly to voicemail. They can make outgoing calls without issues and can receive voicemail messages. They can also see the missed call in their history. They both have the Zoom softphone only. When I look at their status both are available so I don't know what to check to see if something is blocked. 

 

A ticket has also been open with Zoom.

 

If anyone can help, that would be great!


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Forwarding VM with Note

In our previous phone system we were able to forward other users voicemails and we were able to send a note about that voicemail. It allowed us to transfer clients' VM and give some context to the VM. The only solution I have gotten from Zoom has bee... Show more

In our previous phone system we were able to forward other users voicemails and we were able to send a note about that voicemail.  It allowed us to transfer clients' VM and give some context to the VM.  The only solution I have gotten from Zoom has been to be emailed all the VM and then send them to other people by email.  This is just not a viable solution for us as we can receive hundreds of VM in a day.  Has anyone else figured out a workaround for this?


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Zoom Phones: Force inbound calls to call queue?

Hello,

 

Is there a setting to force all inbound calls (even if the direct number is dialed) to go to a call queue?

 

Thank you!

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Resolved! agent to have personal working hours and 3 different geo numbers US/CAN/UK?

is it possible for each agent in zoom phone platform to have personal business hours and 3 different geo numbers US/CAN/UK? 

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port twillio numbers to zoom

Hello , we have US/CAN/UK numbers registered in twillio . Is it possible to port them to zoomphone platform ? 

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New Canadian Zoom Phone Customer - SMS Not Working

After porting in our numbers no SMS traffic was making its way in or out of our SMS inbox/outbox. After more than a week of doing the slow dancing with Zoom Support we finally got the support ticket escalated to the "Engineers" It took the Engineer 4... Show more

After porting in our numbers no SMS traffic was making its way in or out of our SMS inbox/outbox. After more than a week of doing the slow dancing with Zoom Support we finally got the support ticket escalated to the "Engineers" It took the Engineer 4 days to get the inbound traffic to start reaching our SMS inbox.  Outbound is still not working.

 

Do any other Canadians have anything similar experiences ?  If So what was done to fix the problems  


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Call Queue - Auto Logout on No Answer

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone.  Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

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Setting up direct business phone number

Hi, I'm new to Zoom Phone. In the setup process, I inadvertently skipped over the section regarding assignment of a direct business phone number. I cannot figure out how to get back to the very first step and edit that so that there is a main busines... Show more

Hi, I'm new to Zoom Phone.  In the setup process, I inadvertently skipped over the section regarding assignment of a direct business phone number.  I cannot figure out how to get back to the very first step and edit that so that there is a main business number.  


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Zoom VDI not offloading phone media

Hi, We have been using Zoom VDI client for many months. VDI offloading to the client works great. Today we started a demo of Zoom phone. Zoom phone media however is not offloaded to the VDI Plugin and calls fail. Do I need a registry key or something... Show more

Hi, We have been using Zoom VDI client for many months.  VDI offloading to the client works great.  Today we started a demo of Zoom phone.    Zoom phone media however is not offloaded to the VDI Plugin and calls fail.   Do I need a registry key or something to force the Zoom Phone media to offload audio to the VDI plugin?


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