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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Zoom Phone calls

Hello, Is there a way to turn off calls on Zoom desktop app but still receive calls on the Zoom mobile app? Or is there a way to make the zoom desktop app not take precedence when someone calls? For example, I'm typing an email and someone calls. It ... Show more

Hello,

 

Is there a way to turn off calls on Zoom desktop app but still receive calls on the Zoom mobile app? Or is there a way to make the zoom desktop app not take precedence when someone calls? For example, I'm typing an email and someone calls. It switches to Zoom and I can't type anymore. Is there a way to make it just appear in the background?


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Incoming calls to desk phone, computer and cell phone

Hello, When someone calls me from inside my company using my extension, when it rings to my cell phone I have to now press 1 to answer the call. This recently started happening. It sometimes hangs up when I go to press 1. Has this happened to anyone ... Show more

Hello,

 

When someone calls me from inside my company using my extension, when it rings to my cell phone I have to now press 1 to answer the call.  This recently started happening.  It sometimes hangs up when I go to press 1.  Has this happened to anyone or does anyone know why this is happening?

 

Thanks,

Tonya


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Resolved! Automatic Phone Extension and Number Assignments

Hi Community, From my observations, when creating a user via SAML or SCIM, there is no way to automatically assign extensions and phone numbers to the user. In other words if you don't provide a valid extension and available phone number attribute, t... Show more

Hi Community,

 

From my observations, when creating a user via SAML or SCIM, there is no way to automatically assign extensions and phone numbers to the user. In other words if you don't provide a valid extension and available phone number attribute, the user creation will not be provisioned with zoom phone capability. 

 

In fact, if you don't provide at least an extension number, the user will not even appear as a phone users, even if you provide a license. 

 

This creates an issue for medium to large companies, especially in the context of avoiding manual work associated with new users. 

 

Currently we are thinking of solving this by adding a layer of automation script to help assign extensions, but would want avoid this step if possible. This automation would basically query zoom to find the next available phone numbers and extensions, and assign those to the users IDP (azure in our case) attributes for extension and phone number. Those attributes would then be used during SAML and SCIM provisioning to successfully assign phone capability to the user. 

 

My questions are:

1. Does anyone have suggestions for provisioning phone users automatically in an easier way? perhaps I am missing something obvious. 

2.  Zoom - can you please make an option within user creating templates for "Assign user next available extension automatically" and "Assign user next available phone number automatically"? this would make things so much easier. 

3. For others using azure to store zoom phone information, what attribute do you store your zoom extension? I don't think azure AD has an existing field for phone extension. 

 

Thank you!


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Resolved! Error code 1132

Hi I’m have trouble with my my zoom app on my phone with an error code 1132 can anyone help? Thanks 

lynne 

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Zoom VOIP Intercom

I am the safety director at a small high school. Last year our IT dept. switched our phone system from a traditional hard wired system to a ZOOM Voip system. One of the features we lost was the ability to use our phone system as an emergency mass ale... Show more

I am the safety director at a small high school.  Last year our IT dept. switched our phone system from a traditional hard wired system to a ZOOM Voip system.  One of the features we lost was the ability to use our phone system as an emergency mass alert system.  With the previous system we were able to dial a number, speak into the phone and that message would be relayed to all phone extensions in the school.   What I am looking to find out is if this can be done on the ZOOM Voip system and if so how.

 

Thanks for any advise,

 

Walt Grzyb

Dir. of Safety, Fryeburg Academy 


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Phones in shared group cannot make outbound calls

Hello!Our phones which are in a calling group are unable to make outbound calls but can receive calls. I have already tried the fix below but it did not help, even after rebooting the phone twice and waiting days.Zoom web portal > Account Management ... Show more

Hello!

Our phones which are in a calling group are unable to make outbound calls but can receive calls. I have already tried the  fix below but it did not help, even after rebooting the phone twice and waiting days.

Zoom web portal > Account Management > Account settings > Zoom phone > look for "Allowed Call/SMS Locations" and disable this option.


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Zoom Phone wont accept incoming calls

Hello, i recently got a Yealink W56H i got it set up to make outgoing calls but can't figure out how to receive calls. every time I call it, it tells me it can't be completed and hangs up. first time setting up an IP phone. any help would be apprecia... Show more

Hello, i recently got a Yealink W56H i got it set up to make outgoing calls but can't figure out how to receive calls. every time I call it, it tells me it can't be completed and hangs up. first time setting up an IP phone. any help would be appreciated.


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Phone won't ring unless I am in App

Wondering if anyone else has had this issue,  I have an Iphone 14, the app is updated and phone calls won't come through unless i am in the app.

 

Does anyone know how to fix this?

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Zoom Phone - Can't Call a US Area Code

Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away. I got the voice error message "sorry we could not complete this call. y... Show more

Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away.   I got the voice error message "sorry we could not complete this call. your service plan does not include this destination". 

 

Please help!


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Issues with Call Results for High Velocity Sales

Issue is, calls placed / recorded via Zoom's Salesforce Dialer, are not triggering branching (completed calls don't move contacts threw Sales Cadences, etc)High Velocity Sales Call Results for Branching Zoom Settings Zoom Phone Settings > Phone-Custo... Show more

Issue is, calls placed / recorded via Zoom's Salesforce Dialer, are not triggering branching (completed calls don't move contacts threw Sales Cadences, etc)

High Velocity Sales Call Results for Branching

Screen Shot 2022-05-26 at 11.06.19 AM.png

 

Zoom Settings

Screen Shot 2022-05-26 at 11.06.36 AM.png

 
Zoom Phone Settings > Phone-Customize Call Log Fields

Screen Shot 2022-05-26 at 11.06.42 AM.png



Am I missing something???


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