Several of my clients have begun to use Zoom Phone for their office phone numbers.  However, when I call them from my business line, it shows the wrong name for my company, but shows the information is "verified" on their screen.

What caller ID lookup service is Zoom using to provide incoming caller ID to Phone clients?  And, if not using an external service (such as Hiya) how can I get this changed in the Zoom caller ID database?

I am having some coworkers who are set up under a Call Queue where they receive the Calls Simultaneously. Unfortunately, it seems inconsistent. Many of the members of the team (5-7 people) won't receive every call. Sometimes 3 will get the call at the same time, but the others won't. Then the next call other people will. But there doesn't seem to be any pattern to who gets what call. I added myself to help troubleshoot and I've received every call so far. Does anyone have any suggestions to help make this more stable? I already had them move from their phones to only answer on their computer, but that didn't seem to help. 

We recently migrated from RC to Zoom.  Same number block bulk ported to Zoom.  Everything seems to work fine, except......Our big hurdle at this point is another provider's SMS messages reaching Zoom DID's anywhere between 90-120 seconds from sending.  Testing a personal cellular to Zoom DID, Zoom client or desktop soft phone Zoom DID to another Zoom DID,  SMS takes seconds.  From the SMS provider to a personal cell phone, seconds.   

We have a ticket opened with the third party provider, and with Zoom, but not much traction in the last two weeks.

To me, it sounds like some type of routing issue.  Its like it bounces around and finally finds a path out.

What would happen if the two providers didnt have a working relationship [contract type]?  Would the SMS just die or timeout?  

Anyone else experience SMS troubles?

This might be a silly question, but when should an agent toggle in/out of call queues on the app and when should they use the toggle on the web app profile screen?

We've noticed a lot of overflow calls when we have available agents and I wondered if this be contributing to this?

Hi there, Our company is currently going through a Demerger. With that our Zoom accounts are separate between the two divisions that our company is demerging. However, there are teams that still have not separated out between the two divisions. I'm wondering if, similar to our Zoom meetings account being linked between two companies, if it is possible to link two Zoom phone systems to each other just to make it easier for people to make calls between the two accounts and to try to not get murdered by our receptionist if they need to have two phones. 

Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that will be played during busines hours, and a different greeting to be played during closed hours).

Is it possible to change a setting so the same greeting is used regardless of the time of day? (Without changing the 'business hour settings').

Alternatively, could you easily duplicate a greeting so it can be used for both greetings?

Thanks.