I have a user setup as an operator, this user has the powerpack and all is working except the option to send to voicemail. when a call comes in and the operator chooses the transfer option from the app it only shows 2 options, Blind transfer and warm transfer...no send to voicemail. When I login with our admin account on the app that option is available. How do I make it so a normal user has the option to send to voicemail???

Hi!

We have multiple call queues set up with a department voicemail set under the Overflow setting, however when transferring directly to that department's voicemail we get the default system message. I presume there is a setting that we are not seeing?

I have a problem where the phone call I'm on loses audio when another application has an audio notification. For instance, if I'm on a zoom Phone call, and a Slack message or an email comes in, and Slack or Outlook has a chime, then I lose the audio from my Zoom call. 

This just started happening yesterday - it hasn't been a problem for the last two years that we've been using Zoom phone. 

I'm on zoom desk top, version 5.13.11 (13434)

We are B2B and have no plans to perform SMS campaigns to consumers. I would like there to be 1 number that clients can send text messages to and that all users can review/see the text messages directed to that one number.  I have SMS enabled for the Call Queue and all users are set up as members.  Please let me know the tricks of the trade.

One of our users has a recurring issue of not being able to hear someone on the phone. It happens randomly and reinstalling zoom fixes it. Its not her audio devices and the weird thing is if we do a video call it works just fine. I have pin pointed the dll in question sipphone_audioctrl.dll when renaming to sipphone_audioctrl.dll.bak then closing zoom renaming back to sipphone_audioctrl.dll and opening zoom again the issue is resolved. I was hoping support could look into this. The file is in C:\Users\name\AppData\Roaming\Zoom\bin. Let me know if you can help at all.

I was able to get all the information I needed to port my Zoom number to Verizon. I have the Verizon phone with a number that is activated. I can make calls out from this phone and the caller ID says it is the same number I had with Zoom. Unfortunately, I can't receive calls or texts. All incoming calls and texts are still going to the same phone number at Zoom. Will this issue be resolved with time, or do I need to do something in Zoom to make this issue stop?

Hi Community,

I wanted to know if Zoom admin had the ability to lock down the Call Queue for our users.

Basically taking the ability to opt out of receiving calls from call queues they are apart of.

Currently users are able to go into their settings and uncheck the call queue they are in to no longer receive calls. 

Is this possible? 

1. If the SMS is logged in the Zoom Desktop App does it sync as a Task to Salesforce?
   1. Looks like no per https://community.zoom.com/t5/Phone-System/Zoom-SMS-Salesforce-Integration-Issues-Questions/m-p/113008#M5844
2. If the SMS is logged in SFDC via the Zoom Utility, does the SMS appear in the Zoom Desktop App?