Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi! We have multiple call queues set up with a department voicemail set under the Overflow setting, however when transferring directly to that department's voicemail we get the default system message. I presume there is a setting that we are not seeing?
Show less
I have a problem where the phone call I'm on loses audio when another application has an audio notification. For instance, if I'm on a zoom Phone call, and a Slack message or an email comes in, and Slack or Outlook has a chime, then I lose the audio from my Zoom call. This just started happening yesterday - it hasn't been a problem for the last two years that we've been using Zoom phone. I'm on zoom desk top, version 5.13.11 (13434)
Show less
We are B2B and have no plans to perform SMS campaigns to consumers. I would like there to be 1 number that clients can send text messages to and that all users can review/see the text messages directed to that one number. I have SMS enabled for the Call Queue and all users are set up as members. Please let me know the tricks of the trade.
Show less
One of our users has a recurring issue of not being able to hear someone on the phone. It happens randomly and reinstalling zoom fixes it. Its not her audio devices and the weird thing is if we do a video call it works just fine. I have pin pointed the dll in question sipphone_audioctrl.dll when renaming to sipphone_audioctrl.dll.bak then closing zoom renaming back to sipphone_audioctrl.dll and opening zoom again the issue is resolved. I was hoping support could look into this. The file is in C:\Users\name\AppData\Roaming\Zoom\bin. Let me know if you can help at all.
Show less
I was able to get all the information I needed to port my Zoom number to Verizon. I have the Verizon phone with a number that is activated. I can make calls out from this phone and the caller ID says it is the same number I had with Zoom. Unfortunately, I can't receive calls or texts. All incoming calls and texts are still going to the same phone number at Zoom. Will this issue be resolved with time, or do I need to do something in Zoom to make this issue stop?
Show less
Hi Community, I wanted to know if Zoom admin had the ability to lock down the Call Queue for our users. Basically taking the ability to opt out of receiving calls from call queues they are apart of. Currently users are able to go into their settings and uncheck the call queue they are in to no longer receive calls. Is this possible?
Show less
I am in Zoom meeting and I want my Zoom phone call to ring while I am in Zoom meeting on my laptop. Right now I see only the Zoom phone call pop-up comes on my Zoom meeting screen and does not hear it ringing.
A quick search didn't find anything so I am posting this for anyone who has a similar need. Some users in our office need to have phone lines covered periodically by their colleagues. One way to implement this would be to use Call Delegation but we didn't like this because then it's always ringing on the colleagues phone. To have Call Forwarding to an Internal phone I figured out these two options by signing in to the Zoom web portal: (please let me know if you can think of other ways) 1. In the navigation menu, click Phone, then click the Settings tab, -scroll down to Call Handling, -click on When a call is not answered, -choose Forward to another extension, -enter the user that you want to forward to and click Save, -then Edit your Call Handling settings above so that your phone doesn't ring on any of your devices. (if you skip this step then it will first ring on your devices and then only after you don't answer will it get forwarded) To turn off this Call Forwarding go back and enable the devices you want your phone to ring on and then also remember to change back your When a call is not answered setting to your previous setting. 2. this second method might be useful when on holiday or if you know the times you need your phone forwarded and you want it to automatically take off the forwarding when the time is up. -Scroll down to Holiday Hours and click Manage, -set the date and times you want your phone to be forwarded. -then Edit your Call Handling settings above so that your phone doesn't ring on any of your devices. (if you skip this step then it will first ring on your devices and then only after you don't answer will it get forwarded) , -click on When a call is not answered, -choose Forward to another extension, -enter the user that you want to forward to and click Save, Hope this helps.
Show less
