Anyone know who the main backbone providers are for Zoom?  We continue to ask Support, and they ignore the question.   We have a SMS integration issue, and want to get the providers on both sides of the issue together.  This has been hampering a new product test for the last three weeks or so.

How do I add a phone number that calls or texts me withOUT having Cloud Contacts?  It seems the entire system to call or text going out from Zoom requires a complete synch of every single one of my contacts.   With all the hacking going on I am. not comfortable synching all of my personal cellphone contacts with the business phone app through Zoom.   

I have already uploaded my personal contacts but if a new person calls or texts I cannot add them ... I guess I would have to put them into a CSV file and then upload but that seems like lots of work. 

Could Zoom make an option that doesn't always require synching contacts?   Seems like bullying me to to require the synch. 

Receiving this message when trying to call certain numbers. However, when these numbers are dialed from our landline phones the calls go through without issue. I am unable to find any correlation between the phone numbers that are having this issue. Could it be a specific wireless carrier or something?

Does anyone have a provisioning template for the Cisco 8800 series phones to customize a few settings? Specifically, I need to enable the local device web interface and would like to set a custom background image on the phones.

I tried doing this via Phone System Management > Company Info > Account Settings > Desk Phone and enabled the "Web Interface" option and "Background Image URL", but after restarting the devices these settings do not appear to work for the Cisco devices.

Specifically we are using Cisco 8861 3PCC desk phones. I am guessing I will need to apply these settings via a provisioning template, but not sure how exactly to create one for this model of phone.

Thanks,

-Mike

Every once in a while, Zoom won't recognize the passcode I have entered.  I have entered it correctly, but it's almost like Zoom isn't recognizing keystrokes.  It happens often using a smart phone and to many people in my organization.  I tried it moments ago, the first attempt, I entered the passcode correctly but Zoom read back the number missing a few digits I know I entered.  Retried again, no issue.  Why is this happening?

With regards to the User Usage report the system emails out. Where can that report be customized? For instance the report shows Outgoing and Received calls but those totals include internal and external calls. We not interested in calls between extensions. We want to change that to just show calls coming  from outside and calls being made outside our organization. Same with Missed calls. We just want to see what external calls were missed.

Then we would like to add an agent idle time. The current report shows total call time. But we would like to add idle time to see how long our agents sit and wait for calls to come in. Taking total call time less amount of working hours per day wont work as people go to the bathroom, coffee break and lunch.