Hi,

I have just finished a migration of our small business phone system to Zoom Phone and in most respects it works well with the exception of the Mobile (softphone) App.  The ZoomPhone Website shows that there is a softphone app that can be used to make calls on you mobile, but it turns out to NOT be a softphone app after all.  The App is not recognised as a Phone App on our Samsung Android phones so any mobile phone calls are prioritised over Zoom Phone calls (pausing the Zoom call until the actual phone call is dealt with) and because the phone doesn't understand it to be a Phone App you can't answer calls or make calls using standard hands-free technology in the car.  This is going to be a BIG problem for our sales team if we can't get a resolution to this.  Any ideas or workarounds known ?

Has anyone had any luck provisioning the Spectralink Versity VC9240. Followed the Zoom instructions. Getting a "SSL Certificate verification error". 

(might be related?): I have the three DigiCert Global Root certificates but cannot find instructions on how to import those to the phone (as per the provisioning note from Zoom)

Hi,

I have users that are members to Call Queue and enable automatic call recording in Call Queue Level Pollicy.

In the user Policy the call recording is disabled.

I need all the outbound calls from the Call queue to be recorded (it is already done) but when the member of the Call queue makes an internal call to not be recorded.

is that possible?

Thank you in advance.

Alex

I'm exploring the click to dial feature (https://support.zoom.us/hc/en-us/articles/360027633731). Wondering how the pricing works.

I want to embed the phone number link into my website, am I going to pay for every calls initiated from the website?    And does the account with the phone license also the account which owns the phone number? 

Hi!

We are new to Zoom phone. For video calls and other appointments we use Google Meet.

Is it possible to connect both services to have Zoom phone calls redirected (to a different number / voice mail) when we have a video call / appointment / blocked time in our Google calendar?

I only found a solution when Zoom is used for video calls as well.

Appreciate your help!

Best regards,

Kerstin

Good afternoon, my name is Diva Vanessa I have had Zoom for a few years now and we do our Church Services on it but in January starting on the 16 the audio keeps going in and out so bad not sure why we do use our cell phones. please help in any way. Thank you   email *********** 

wish I could send a clip so you can hear it.