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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Zoom Phone doesn't work on my cell phone

My Zoom phone works perfectly on my computer, but on my cell phone (Galaxy A71) the app is still "hors ligne" and it is impossible to change any settings.

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Is it posible to port a ciscospark line to zoom?

Hi every one. The company who I'm giving support get a ciscospark email notification regard Sapark Call deactivation. My costumer wants to keep the numbers, and the endpoints that currently use to make phone calls. So they are interested on port thos... Show more

Hi every one.

 

The company who I'm giving support get a ciscospark email notification regard Sapark Call deactivation. My costumer wants to keep the numbers, and the endpoints that currently use to make phone calls. So they are interested on port those numbers to an zoom existing account they own. Is this possible to do? what is the workaround need to achieve this?

 

Thanks for your comments

 

Regards.


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Resolved! Admin Password for Yealink Phone

Factory reset on T54W phone and Admin password is not "admin". Has anyone else encountered this?

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Poly Rove B2 keeps disconnecting from Zoom

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom. If we reboot the B2 base most times we are able to make phone calls. But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to di... Show more

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom.  If we reboot the B2 base most times we are able to make phone calls.  But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to dial out.  I have verified the B2 base is still connected to the network as I am able to log into it's web page.  I am not sure what to look for in the SIP logs or SYSLogs to see when it is disconnected.  Any pointers would be appreciated.

Thanks,

   Steve


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Zoom Phone desktop app not connecting on calls

I have a user using the Zoom application on OpenSUSE LEAP 15.4 Linux. For several months he has been able to place Zoom phone calls from home but it stopped working. He immediately gets "Called failed" and no error code is provided. He can start a Zo... Show more

I have a user using the Zoom application on OpenSUSE LEAP 15.4 Linux.  For several months he has been able to place Zoom phone calls from home but it stopped working.  He immediately gets "Called failed" and no error code is provided.  He can start a Zoom meeting just fine and send a Zoom meeting invite to others in our company and communicate.  You also can't call him on zoom.  He once brought his laptop into work and it worked again for making phonecalls but that happened only once and has not succeeded since. 

At home and work he is behind a NAT firewall.  When he transports the laptop he puts it into sleep mode by closing the lid and does not power it down so it is not rebooted and Zoom reloaded.

I am thinking of suggesting he stop the Zoom process and restarting it.  But will that be sufficient or perhaps he should reboot?

    


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Default Site Voice

I am setting up a multi-site system and want to have a consistent "voice" across all sites and audio clips. It makes no sense to me that I can change the default site language but not the voice and I don't want to have to recreate everything with a d... Show more

I am setting up a multi-site system and want to have a consistent "voice" across all sites and audio clips. It makes no sense to me that I can change the default site language but not the voice and I don't want to have to recreate everything with a different voice. Nothing personal "Kevin", but you are not the voice I want representing me.


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Resolved! Cisco 7841 phones are listed as certified ZTP but...I'm probably missing something

Hi everyone, So 7841 - fully supported but does exactly nothing. I wonder if I got the wrong "revision" or what not? I got Mfg. Part#: CP-7841-K9= Could someone dealing with 7841s chime-in some wisdom for me? What the phone does is this: it gets an I... Show more

Hi everyone,

 

So 7841 - fully supported but does exactly nothing. I wonder if I got the wrong "revision" or what not? I got Mfg. Part#: CP-7841-K9=

 

Could someone dealing with 7841s chime-in some wisdom for me? What the phone does is this: it gets an IP address (I can ping it fine) and then it sits with "Registration in Progress" message on its LCD:

 

Boyan_0-1677350435548.png

 


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Placing callers on Hold

Hello everyone first time post here, I was wondering if anybody experiencing the same issue we are having using zoom on a desk phone ( Soundpoint 550 Polycom and others) Anytime you are on a call and another person calls, you can not place them on ho... Show more

Hello everyone first time post here,  I was wondering if anybody experiencing the same issue we are having using zoom on a desk phone ( Soundpoint 550 Polycom and others) Anytime you are on a call and another person calls, you can not place them on hold to answer the other call without  hanging up on  previous call. On the app though it easy to press hold talk to other line and go on. Previous provided allowed for 4 calls per line, now it feels like its one call only.

 

Any help greatly appreciated 


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