We have had clarity issues with Zoom phone for over a year, has anyone come across the same thing and if so were you able to fix it somehow? We have tried many different things over the yr from trying calls on different Wifi's, different devices etc. but it hasn't helped. There is a tiny bit of a lag too on many calls, its a split second but its enough for my sales team to not want to use it with clients. Any suggestions would be much appreciated.

The storage period for call recording files is indefinite, but is there a possibility that this will change in the future?
Is there an SLA that commits call recording files to be stored indefinitely?

I am afraid that there is a danger of change due to the current situation.

I seem to be receiving 2 emails for the same voicemail left.  

With 50 numbers in the call queue and each of them receiving 2 emails for every voicemail left, it can start clogging up the inbox.   

Does anyone know how to stop 2 emails coming through.  

I am thinking that maybe I have updated a setting for voicemails to be emailed in two different areas but I cannot find where. 

Thanks. 

Hi Team,

Do we have any policy which we can apply to allow the calls from specific number range (office numbers range) to zoom phone. 

We have a request from user, that he wanted to receive call only from office number range  and apart from this no external call should receive to user on zoom phone, do we have any policy which we can apply to allow the calls from specific number range??. 

Hi,

I am trying  to Forward calls to external number when the call is not answered. I want this number to be a 3digits number (I want actually to send the call to the SBC and from then route the call to another analog phone inside the company) .

The problem is that I get the message "invalid number"  when trying to enter the 3digit number in the field.

i have also created the relative routing rule for this purpose.

thank you,

We have been with Zoom for about 3 years... That being said - this issue just started for one of our Executive Assistants. 

She attempts to transfer a call to our managing director and Zoom is saying "transfer successful" but the call doesn't go through to the recipient. I checked all of her settings and she is authorized to transfer calls and he wasn't in a meeting so the settings for DND weren't applicable. Has anyone else experienced this with a user? Any setting suggestions? I haven't changed anything in our system that would cause this. Their apps are both up to date as well.