Firmware issue with Audiocodes 445HD

[zoomhelp11]

I was attempting to provision a new phone I got today after successfully provisioning other types of audiocodes phones and I ran into an issue with the firmware (3.4.8.198.9) I was pointed to in this list: 

https://support.zoom.us/hc/en-us/articles/360001299063#h_01G9G51KCKYB1JX909RQK1AJ3T 

After updating the phone through its web portal with this firmware I was unable to get into the admin area to do a factory reset. The phone says the password is wrong but I know that audiocodes have their default admin password set to 1234 and I haven't changed this. Additionally the IP address no longer loads the web portal since updating the firmware so I'm unable to make any changes there. 

Audiocodes have a way to reset the hardware by pressing ok and menu at the same time while unplugging and plugging in the device but this has also made no change to the issues I'm having. 

If someone could manage to help I'd be very grateful! 

[FORE-Craig · Accepted solution]

Hi @zoomhelp11 

Once your phones have been provisioned with Zoom Phone the Admin Password will be set automatically to the one on the Zoom web portal under Admin > Phone System Management > Company Info > Account Settings (see attached) . Be sure to use https:// when accessing the phone's IP also.

I hope that helps!

[zoomhelp11]

Thank you Craig, solved my issue.

[FORE-Craig]

Hi @zoomhelp11 

You’re welcome! 

[enielsen]

I'll note that one can probably also set the passwords if one uses phone templates if you want the passwords to be different from the one in the Zoom portal. We do this on our Polycom phones, don't know if AudioCodes supports this in their config files.