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Hi all,
As the subject says, I am trying to understand what actually means this information in the
Analytics & Reports / User Performance Reports.
Unique Inbound" & "Unique Outbound"
Thanks
Alex
Hi, One of our Zoom Phone users has reported outbound calls to certain external numbers going straight to voicemail when on company WiFi, but when they use Zoom Phone when hotspotting via their mobile the calls go through. We haven't blocked Zoom and nobody else has reported the issue. The user placed the call from their hotspot straight after trying on WiFi and it went straight through so it's not down to the end user not being available as I thought it might be. I don't know what to suggest as to the reason it doesn't work; hoping somebody else can shed some light. Thanks
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Hello Zoom Community, Currently we have multiple sites configured in Zoom Phone. Lets say I need to delete a site, what happens to the logs associated with the site that has been deleted. For example, will voicemails, call recordings, be deleted when the site gets deleted, or do these logs just get migrated to the default site.
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Hi all,
Is there any option for a call back?
If I want to call a user who is busy right now, is there any way for me to be notified when the user will be available? Or to call him back?
any response will be very appreciated
thanks
Alex
I am new to Zoom and would like to know if you can call an email address like you are able to in Microsoft Teams. This would be like a normal phone call, no video. In Microsoft Teams, you enter an email address and then search "External". If they are logged in, you can call them as a normal phone call, without a telephone number. Is this function also available in Zoom?
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Hi everyone! We are new to Zoom, and I'm a little confused with the extensions and phone numbers. We have one phone license and one phone number. I've assigned it as the main company number with an auto-receptionist. My boss is license holder. So if someone calls the number, I thought they could put in my extension (I don't have a number) but it just says the person is not available. Do I have to have a phone number in order to receive calls by extension?
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Hi, Has anyone with a Zoom Phone Appliance figured out if it is possible to make it work for Desk Phone Call Controls? We have Yealink VP59 Zoom Phone Appliances. In the web portal under User Settings they appear as a Zoom Appliance and not as a Desk Phone, and thus don't have the option to check "Allow Call Control for Client".
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We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export reports on the feedback results. When choose a response under "Select Survey Results" the call logs go away. Standard export does not have info on survey results so is time consuming to open Call Details for every call to see if someone left feedback.
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