Hello,

We have an organization where outgoing Zoom Phone calls are made from another system, which launches the call in the Zoom desktop client. If we have the Zoom Phone integration setup in Saleforce, and a browser tab with Salesforce open, will we have the option to switch to the phone widget in Salesforce after the call has been made from the desktop client? Or alternatively, will a call auto-log?

This is a hypothetical for a prospective client, I currently do not have access to this setup in order to test.

Many thanks,

David

One of my employees is not receiving incoming calls from other employees.  She can make outgoing calls, but not receive them.  We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the call will go to voicemail.  Please help!

Any advice? Wanting to get more details for searching and exporting users . 

I already have sites setup. No use of site codes. Sites are mostly setup for physical offices so E911 has physical address for end user.  No physical Poly desk phones all are softclients. 

But 95% of my users are remote and never be going into Office Site X. 

No groups yet, still fuzzy on how these could work in my environment. When I create a group, does it by default take on everything from the Site Policy?  How are you guys using groups in your environment?

Thanks 

I really wish that Zoom Phone had the ability for me to assign custom "tags' to each user for  sorting and exporting.  only being able to filter by group or site is very limiting in the gui.  I would like the ability to create user defined tags that are searchable in the gui. 

When I try to set my Zoom Phone system, I am able to select the area code and available phone numbers but when I go to complete the setup it displays the error message "unable o order main company number". Has anyone experienced this previosly?

It appears that when checking voicemail using a desk phone (Poly VVX 450 in this case) the system does not mention time or date of when the voicemail message was left. Is it possible to change this for it to be played back to the user so they know when the voicemail message was left?

Time and Date is available in the email as well as the Zoom app, but not when calling the voicemail system.

Zoom's exporting unassigned numbers by default puts in 3 spaces before the phone number. 

Why is that?

if I need to copy/past this info, having the spaces is going to be a problem.  how do you guys get around this. 

I really don't feel like having to write excel formulas to remove the spaces. 

other option, open in notepad++, remove space and quote and then open in excel, but why?

Does Zoom need these 3 spaces if i want to put these numbers into a CSV to assign numbers to extensions, or assign numbers to users?  

Hello,

we have the Problem on new Macs (M1) with Ventura that the call history is not reloaded automatically.

I need to shut down Zoom and start it again, then the History will be updated.

Is this just on our side or is this a known issue?

Thanks

Stephan