We recently migrated from RC to Zoom.  Same number block bulk ported to Zoom.  Everything seems to work fine, except......Our big hurdle at this point is another provider's SMS messages reaching Zoom DID's anywhere between 90-120 seconds from sending.  Testing a personal cellular to Zoom DID, Zoom client or desktop soft phone Zoom DID to another Zoom DID,  SMS takes seconds.  From the SMS provider to a personal cell phone, seconds.   

We have a ticket opened with the third party provider, and with Zoom, but not much traction in the last two weeks.

To me, it sounds like some type of routing issue.  Its like it bounces around and finally finds a path out.

What would happen if the two providers didnt have a working relationship [contract type]?  Would the SMS just die or timeout?  

Anyone else experience SMS troubles?

This might be a silly question, but when should an agent toggle in/out of call queues on the app and when should they use the toggle on the web app profile screen?

We've noticed a lot of overflow calls when we have available agents and I wondered if this be contributing to this?

Hi there, Our company is currently going through a Demerger. With that our Zoom accounts are separate between the two divisions that our company is demerging. However, there are teams that still have not separated out between the two divisions. I'm wondering if, similar to our Zoom meetings account being linked between two companies, if it is possible to link two Zoom phone systems to each other just to make it easier for people to make calls between the two accounts and to try to not get murdered by our receptionist if they need to have two phones. 

Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that will be played during busines hours, and a different greeting to be played during closed hours).

Is it possible to change a setting so the same greeting is used regardless of the time of day? (Without changing the 'business hour settings').

Alternatively, could you easily duplicate a greeting so it can be used for both greetings?

Thanks.

My user using poly vvx250 phone set, why does a local incoming call the caller ID marked with a "+" in front of the caller ID?  Normally any local calls the caller ID should not have a "+".  And now the user cannot return calls based on the caller ID in the phone set call history because the caller ID starting with "+" sign is not a valid local phone number pattern.  How can I remove the "+" sign in the incoming caller ID?