Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this issue? All articles in support do not address what happens when the system goes down.

How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?

I couldn't ask zoom support on this, as it seems their system is having some hard times. The support portal asks for attachment(even its said optional) but when we do, it still throws error.

I'm guessing this is an easy one, but I can't find the answer. 

When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. 

Who is getting those messages? Where do they live in the system? 

thanks!

I saw a post saying that there was a spam filter in beta about two years ago, but what is Zoom doing to stop spam calls right now, in 2023? We just switched over from RingCentral about a month ago with 200+ numbers and the amount of spam calls we are getting now are absolutely over-the-top.

We have never received scam calls. As soon as we switched to Zoom, we started getting them. One of our employees called a number back and was scammed by (city) “police officers.” She lost 14k.

These scammers were knew enough about that employee to get her to pay “bond” to have a judge freeze warrants. What she allegedly did could have happened (failure to show up in court as a witness after signing a subpoena). 

Now we’re getting a lot more scam calls. Ugh. Thanks, Zoom (not).

I’ll check our phone privacy settings I thought I turned the correct spam filter on.