10DLC will prevent some users from opting out of SMS
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
Resolved! How to view blocked number list
I believe I have blocked a number by mistake. I have not found any way to view the blocked number list.
Following help I found has not allowed me to be successful. See attached. It shows no numbers at all. I have blocked many many numbers. How do I view and then unblock a number?
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Why does zoom automatically answer calls on my phone?
It's been happening to me for some time that the zoom app on my android phone automatically answers incoming zoom calls. Is there any setting to change to avoid this problem?
No longer able to import external contacts into Zoom Phone
I seem to no longer to be able to import external contacts into Zoom Phone. I've done this before, many times, but now it seems to have stopped working. It always fails at 10% completion, no matter how many data lines are in the file I'm trying to import (even with only one data line). The error message is not very informative: "An unexpected error occurred during parsing CSV file, please contact support." (see attached screen clip) I've tried downloading the example CSV template file again to look for any differences (there were none). I've then populated the CSV template file with just one line of data, and tried importing that. It still fails in exactly the same way as when I'm trying to import my full contact list. I hope someone can help please.
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Unable to view call logs
Unable to view the call logs for my Team of 10. Under the phone management system, there is call tab which I can click but when click on that its shows no data.
Resolved! Group Paging / PTT on Polycom
Hello all! I am looking to add paging to the Zoom Phone System. I have polycom VVX410's deployed and running on the zoom platform. If possible, I would like to use each endpoint as the speaker for the paging, versus installing speakers. I have read through the Zoom group paging, Algo 8301, as well as the CyberData SIP Server documentation, and none seem to be clear if it is at all possible, either as a standalone solution (using only zoom and the polycoms), or if I need the use a SIP server to assign an extension and have it pushed out to the polycoms. If anyone has had success setting up group paging or PTT, please give a shout! Cheers!
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Incoming calls go directly to voicemail. Can't leave a message
All inbound calls go directly to voicemail and the voicemail message keeps repeating. I cant receive inbound calls and clients cant leave a message.
Very frustrating.
Resolved! Include an external phone number in a ring group
One of our offices is small and we have calls come in and route to one of two users based on whether they are on a call. They have asked if we can add an external number as a third option in that sequence. I have looked and cannot figure out how to do this. Has anyone done this?
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More than 1 line appearance on Polycom VVX450
I'm currently on a trial with Zoom (wanting to switch from RingCentral). Is it possible to enable multiple line appearances for my personal line? For me, it's much easier to manage multiple calls on separate line keys. Also is this possible on shared line groups?
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I can't receive Zoom verification on my laptop
New setup and I'm adding my Zoom phone number to my personal info. Popup to verify number comes up and I click continue. Where will I see the verification number? I was able to set up my cell phone with a SMS verification number but how do you get SMS on a laptop? Thx, Ed
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