Not receiving inbound calls
Users, Queues, Auto Receptionists and Zoom rooms are not receiving inbound calls. Anyone else experiencing this issue?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Resolved! Non queue phone answering a Queue call
I have a few small remote offices using Poly VVX250 phones. Main DID rings a call queue (we'll call Q1) that has phone 1 & phone 2, ring simultaniously. A manager at the office is at phone 3. Is there a way for Phone 3 to "pull, pickup, transfer" the call from Q1 if the people are helping customers at the counter and unavailable to answer the call? Thanks in advance for your help.
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Resolved! Call Queue Recording
I currently have call queue recording enabled for a queue. Inbound calls record just fine, but I noticed the option also included recording for outbounds. Now, when call queue agents make outbound calls they do so from their respective extensions/lines, so these calls aren't captured by call queue recording setting.
How do I enable outbound calling from the queue so outbound calls made by agents are recorded? I know I can record on their respective lines, but would prefer to keep it a queue setting. Thank you for any assistance you all can provide.
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Log in Report
Is there a report that I can view that shows me the time an individual logs in and log out for zoom phone? if so, where can I find it? Thank you in advance.
Resolved! reordering call queues
I had to add another call queue, and I'd like to move it up in the option list (i.e. it's now Press 6 and I'd like it to be Press 4). I couldn't see an option to do that. Anyone know how?
Resolved! Call Queue Group Rotation, can we set who is in what group?
In the call queue, Call Distribution there are a few options. Simultaneous, Sequential, Rotating, and Group Rotation. In particular, we want to test out the group rotation so that one set of specified members gets the call initially, but another specified group would take it if the first group was busy. When selecting the option, it only asks how large the groups should be. Is there a way to specify who is in what group? We only need to have 2 groups, but split into teams of specific members.
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Call Queue calls are going straight to voicemail
We have a few call queues that we use for daily operations. One particular call queue is doing odd things. This call queue uses a Main Auto Receptionist that routes to our customer care line. The most frequent issues are: We have double checked the auto receptionist's routing, employee call queue status, and employee settings. All look exactly like they should. Another separate issue: One of our employees is getting a Network Not Available error message in the middle of every phone call. It will drop the call each time. Any help would be much appreciated, as I am fairly green to these issues. Thanks in advance!
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Automate bulk import of Exernal Contacts from CSV
I need a way to automate the bulk import of contacts from a CSV file to the External Contacts of Zoom. I know I can manually import a CSV file but I need a way to automate this process so that the external contact stay up to date with my CRM. Is this possible / doable? Am I thinking about this wrong? My goal is that when an external caller calls one of my zoom phone users their caller ID pop up shows the contact information of the caller (assuming the caller is our contact list).
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EXTERNAL INCOMING CALLS NOT WORKING
Hi, we signed up to Zoom Phone over two weeks ago and until now we were not able to receive any calls from any mobile phone. The only calls that go through are the one made from the Zoom network. We don't know what to do anymore, we are chatting with the support team over 10 days, and nobody could fix the issue yet. Everything in the setting seems to be good, but when we call the given number, it hangs up or gives a sound like the line is busy or does not exist. I appreciate everyone's help.
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Resolved! Issues with phone calls getting through
Hi! I'm hoping someone can help since my plan doesn't qualify for Zoom support with a real person. I have a Pro plan and purchased 2 licenses for US/Canada Unlimited Calling plans. I chose a company main number, assigned myself an extension and my colleague and extension. I also set up a custom voicemail greeting. When I called the main number and my extension, it just says, "The person you are trying to reach is unavailable- goodbye," and hangs up. It's clear that if someone is trying to call me, they can't get through. Can someone help me figure out what's going on?
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