Zoom Phone System
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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom Porting

Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this ... Show more

Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this issue? All articles in support do not address what happens when the system goes down.


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blocking multi-numbered spam phone calls

Does anyone know how to block incoming zoom phone calls that originate from the same source but they use multiple different phone numbers? 

 

Can I block them by identifying the place they come from?

 

thanks zoomers.  

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Voicemail during lunch time

I would like to define a lunch time in the business hours e.g. 8h30 AM -> 12h30 PM and from 1h30 PM -> 5h30 PM. Closed hours  12h30 PM -> 1u30 PM-> route to the voicemail. How can I do this ?

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Zoom Support portal issue

How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?I couldn't ask zoom support on this, as it seems their system is having some hard times. The suppo... Show more

How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?

I couldn't ask zoom support on this, as it seems their system is having some hard times. The support portal asks for attachment(even its said optional) but when we do, it still throws error.

Prakash1107_0-1687774024307.png

 


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Who is the 'Operator'?

I'm guessing this is an easy one, but I can't find the answer. When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. Who is getting those messages? Where do t... Show more

I'm guessing this is an easy one, but I can't find the answer. 

 

When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. 

 

Who is getting those messages? Where do they live in the system? 

 

thanks!


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Overrun with spam calls

I saw a post saying that there was a spam filter in beta about two years ago, but what is Zoom doing to stop spam calls right now, in 2023? We just switched over from RingCentral about a month ago with 200+ numbers and the amount of spam calls we are... Show more

I saw a post saying that there was a spam filter in beta about two years ago, but what is Zoom doing to stop spam calls right now, in 2023? We just switched over from RingCentral about a month ago with 200+ numbers and the amount of spam calls we are getting now are absolutely over-the-top.


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Did Zoom sell our number?

We have never received scam calls. As soon as we switched to Zoom, we started getting them. One of our employees called a number back and was scammed by (city) “police officers.” She lost 14k. These scammers were knew enough about that employee to ge... Show more

We have never received scam calls. As soon as we switched to Zoom, we started getting them. One of our employees called a number back and was scammed by (city) “police officers.” She lost 14k.

 

These scammers were knew enough about that employee to get her to pay “bond” to have a judge freeze warrants. What she allegedly did could have happened (failure to show up in court as a witness after signing a subpoena). 

 

Now we’re getting a lot more scam calls. Ugh. Thanks, Zoom (not).

 

I’ll check our phone privacy settings I thought I turned the correct spam filter on. 

 


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Spam Calls on Zoom Phone

We recently have had a couple of our users receive spam calls. 

 

Has anyone else been having this happen? 

 

I searched the website on how to set a Zoom phone to filter our spam calls, but did not find anything. 

 

Any advice here?

 

Thanks!

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Resolved! Voice mail

I dont have a phone number but i have 2 numbers for my employees. My question is how to set up voice mail for the user phone number. for ex by default i got an extension 800 ( owner) and when i go to phone settings under my extension is that like a g... Show more

I dont have a phone number but i have 2 numbers for my employees. My question is how to set up voice mail for the user phone number. for ex by default i got an extension 800 (  owner) and when i go to phone settings under my extension is that like a generic voice mail for all the phone numbers or is there a separate voice mail for each user?

 


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