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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

DEVICE MANAGEMENT JUST SPINS then TIMES OUT

Anyone else having issues with Device Management this morning?

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Zoom phone devices.

Hi folks, I have an analog phone on a VOIP system with another provider and I want to know if and how I can utilise that same device on the Zoom system. The device is a Cisco SPA112. I have checked the documentation for provisioning other devices and... Show more

Hi folks,

 

I have an analog phone on a VOIP system with another provider and I want to know if and how I can utilise that same device on the Zoom system.

 

The device is a Cisco SPA112.

 

I have checked the documentation for provisioning other devices and the Cisco device does not appear there.

Help please?


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How to assign phone(device) to another user

I'm one of the admins using Phone System Management. I need to assign a phone, already assigned to another user no longer in the company, to a new employee. Do I remove it, and then assign it? 

Help

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Managing 2 different brands inside a single zoom phone account

Hello,Here is what I try to achieve with zoom phone .I am locate in Portugal and our customers are located in Austria. We do have 2 different entities with different offices so we need 2 lines for inbound / outbound calls. The only person for support... Show more

Hello,

Here is what I try to achieve with zoom phone .

I am locate in Portugal and our customers are located in Austria.

 

We do have 2 different entities with different offices so we need 2 lines for inbound / outbound calls.

 

The only person for support need to take calls for the 2 lines in one phone/ cell. Sometimes she works from home.

 

As a plus each line need a IVR for incoming calls only from calls from Switzerland.

 

Is it possible to achieve that with Zoom phone?

 

Thanks in advance. 


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Problems dialing DC/Maryland # from landlines

I'm based in the DC area and we have recurring Zoom meetings which all provided the same Maryland number:Dial by your location+1 301 715 8592 US (Washington DC) The number when dialed from a Landline doesn't work (Error received: You call cannot be c... Show more

I'm based in the DC area and we have recurring Zoom meetings which all provided the same Maryland number:

Dial by your location
+1 301 715 8592 US (Washington DC)

 

The number when dialed from a Landline doesn't work (Error received: You call cannot be completed as dialed...). We tested from multiple landlines and none worked.

 

Other numbers (like NY 646 prefix) work fine on both.


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Change all users to a default PIN for voice mail

Can you set voicemail to a default PIN and the user is forced to change that pin after accessing VM.

Trying to avoid 200 users having to login to portal to see their PIN number.

No tech notes show up when I searched. 

 

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Resolved! Cobro por plan

cuento con el  plan básico de zoom  y me debitan de la tarjeta de crédito desde febrero que baje de plan basico gratuito usd. 14.99

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call diversion

Hi there, I recently diverted my mobile phone to my zoom phone number, and for a while it was working fine. But, recently, it is not working at all. When I dial my mobile number, it does nothing - no dial tone, just dead! However, I am receiving my t... Show more

Hi there,

 

I recently diverted my mobile phone to my zoom phone number, and for a while it was working fine.

 

But, recently, it is not working at all. When I dial my mobile number, it does nothing - no dial tone, just dead! However, I am receiving my text messages, which tells me my mobile number is working but there seems to be a problem with call diversion.

 

Anyone have any idea/experience with this?

 

Would appreciate your help.

 

Cheers,

KayGee


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Confirmed: No "physical" phone regardless of manufacturer can do >3 adhoc audio con calls

The below has been confirmed with Zoom tech support: Zoom had a hard limit on 3 ad hoc audio con calls. in October of this year 2022, they raised it to 10. However, that 10 number is only for the soft phone or mobile apps. Any physical "phone" from p... Show more

The below has been confirmed with Zoom tech support:

 

Zoom had a hard limit on 3 ad hoc audio con calls. in October of this year 2022, they raised it to 10.

 

However, that 10 number is only for the soft phone or mobile apps. Any physical "phone" from poly, cisco, etc.; are still limited to only 3 ad hoc audio con calls.

 

Zoom is working to get this address in 2023, but there is not a firm timeline as to when it will be addressed. 


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Resolved! Diagnostic Reports for VoIP QOS

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack?  Something with Cradle to Grave detail on packet loss or delay?

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