Hi there,

I have a user that is having issue with her zoom phone app. On the mac desktop app, after a couple of minutes on zoom phone, the call doesn't actually drop, but you can't hear her, and she would put herself on hold for a few seconds and then she eventually is able to be heard. 

This doesn't effect her android zoom phone app while she's on wifi as well. Both apps are updated. Was wondering any other troubleshooting steps I can do other than nuke her laptop?

I have enabled SMS on my Zoom Phone number. I can text out from the Zoom app, but when I try to text my Zoom Phone number I receive a text from +90 (008) 000 42 42 saying that my number "is a landline #. Reply Y to send all TXT messages to this # as voice messages for .25/msg.+ std msg fee. Deatils @vtext.com, TexttoLandline. Anyone else have this issue and how can I fix it?

All of a sudden we are not receiving phone calls for our business. When we call out it says "Sorry, we are unable to complete your call at this time." I have Poly phones and tried on Zoom app as well. It has been working fine for months and all day today until now. 

Hi Team, 

we have installed a poly phone (Poly vvx501) with multiple lines configured on it , now i need to do Call Forwarding for each line direct  number of desk phone for busy and unanswered calls.

Can i do Call Forwarding for each line direct number on desk phone ??. 

Scenario :- 

Desk phone installed with 3 lines to it. 

line 1st having direct number assign 1234 and need to forward to 1111 for busy and unanswered. 

on same desk phone for line 2nd having another direct number 5678 and need to forward to 2222 for busy and unanswered.

and on same desk phone 3rd line 90909 direct number to 33333 for busy and unanswered. 

can i configure the above scenario in zoom and do call forwarding??.