Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Muliselect sms text

Does anyone know if there is a way to multi select sms text. I see how to delete them one at a time but not how to multi select and then delete. Unfortunately i get a lot fo spam and junk texts and deleting them one at a time is too slow.

TIA

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Resolved! Setting up zoom meeting

Setting up zoom and it was delayed for several hours. Why it was delayed?

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Resolved! Blocked calls report list

Hi, setting up a blocked number in the company wide list, does anyone know if that number calls its logged anywhere we can see (after its blocked?)

Regards

Damien

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Phone set up - individual user

Hi, When setting up I did not realize I should skip creating an extension. I am an individual user. Now I do not see a way to go back to undo this. I want access to the direct number as an individual so that I do not have auto receptionist when someo... Show more

Hi, When setting up I did not realize I should skip creating an extension. I am an individual user. Now I do not see a way to go back to undo this. I want access to the direct number as an individual so that I do not have auto receptionist when someone calls. Thanks. 


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Group Page/Intercom

Hello!

 

 

Is anyone aware of a way to do group paging/intercom to users with only the soft phone?

 

I know it's possible to do at the phone level for those who have a desk phone. But what about those without a desk phone...

 

Thank you!

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Zoom Phone Alerts and Notification Integration with IT Service Management Tools

How can Zoom Phone alerts and notifications feed IT service management tools such as ServiceNow and Zendesk?Some of Zoom Phone clients have tens of thousands of user. What is best practice to open tickets and manage these tickets? Zoom Phone can send... Show more

How can Zoom Phone alerts and notifications feed IT service management tools such as ServiceNow and Zendesk?

Some of Zoom Phone clients have tens of thousands of user. 

 

What is best practice to open tickets and manage these tickets?

 

Zoom Phone can send emails with details on the alerts such as desk phone offline for more than x minutes, poor quality of service, etc.  Without some integration, all this information must be typed into some service management tool. 

 

Maybe someone has already invented the wheel?

 

thanks, eliot


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By
Community Champion | Zoom Partner
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Resolved! SMS Campaign & Help Info Msg.

What have you put in your Help Info message? I'm not sure how/where to direct folks who need Help.

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ZOOM UPDATE PROBLEM

i am asked to update a new version of zoom. When i do that, i receive a message saying it is already installed. And so i can't open zoom. What can i do to solve this problem ?

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Call failed

Hi All,On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ri... Show more

Hi All,

On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:

Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ringing.

The Zoom app works on their computer though.

We are using SSO and polycom devices.

It works when we do the following:

- Restart the device (More... > Settings > General > Reboot)

- Sign in as guest on the device

- Remove user from Phone System Management and re-add user

Is there a fix?

Thank you.


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