I have a new location we are trying to move from old PBX to Zoom Phone system. I have a number that has not yet ported, how do I make that number the external phone number mask for outbound calling? The only numbers I see are Zoom owned DIDs that we've acquired.

We are planning on just doing a CFWD until number is ported over.

The Zoom Assistant would be so useful in saving desktop real estate but one missing capability is making it unusable.  There is no Caller id.

An incoming call provides the destination number not the caller number.  I need to know the number of the caller.  I have no way to determine if the incoming call is junk if there is no name ID.

Example:

Display shows:

Cell Phone Call

(XXX) XXX-XXXX

where the XXX is my number.  I already know my number.

The Zoom phone app would show the inbound number but assistance does not.  That is a problem.

I just signed up for a zoom phone basic package for$15/month. I received an email that  my phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan".  I am not sure how to set it up. I want to use my mobile phone number. Any help would be greatly appreciated.

Thanks.

Master Account and Sub account

We have recently signed up to Zoom Phone, we have a main and account and a sub account listed under that. Whilst I understand the positives, there will be a need to make sure that users from the main account can see the sub account to chat and call. Also I wondered if there was the possibility of being able to have calls forward from Main to Sub?

I've tried linking the main to sub via the linking organisations piece but it gives an error of organisation doesn't exist. 

Does an organisation not get automatically created when the Main account is created?

Hello, 

I am running into a problem where I am getting vm transcripts sent to my email but I am not able to listen to them. As in they are not showing up in the App to listen to. I am going to the voicemail tab, refreshing, and restarting my app. It also will show that there is a voicemail to listen to in the app notification but it will again not show the vm itself to listen to. Any suggestions?

Hello, 

I have a colleague who has been placing calls with not issues. However, when they call this one client they get "Please try again later" each and every time. The colleague has used their cell phone (not Zoom issued number) to call the client with no issues. The Zoom number is not a ported number it was issued straight from Zoom. Has anyone had this happen? If so how did you address this issue? 

Thank you - 

Hello- is there a way to automatically send incoming calls to voicemail when on a call?  My phone keeps ringing while on a call and it interrupts the conversation.  I know that I can manually choose "do not disturb", but was wondering if there is an additional setting that can set this up automatically.  Thank you

I would like to press play once and hear all phone lines I’m monitoring.  I don’t want to have to click something for every single phone dial.  This will help the coaching and training process to take effect more quickly as we monitor team lines and conversations.  

Let’s call it LineStream.  
The review of Monitored lines can happen in these modes:
1. Focus - it hears all calls of just one selected line.  
2. Cacophony - it hears all calls of all lines at the same time.
3. Random - goes one line to the next line after the call ends
4. Sequence - stays on line rep for <5> (<dials> or <minutes>) then goes to the next line.

This add-on could also review Recorded lines of a selected date or date range:
1. Album - play all files of specific line on selected date
2. Playlist - play all files of selected lines in chronological order
3. Long Play - just play recordings over <1 minute> (to capture conversations vs voicemails)
4. Hangman - only play conversations of selected lines where the recipient disconnected the call