Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I am having some coworkers who are set up under a Call Queue where they receive the Calls Simultaneously. Unfortunately, it seems inconsistent. Many of the members of the team (5-7 people) won't receive every call. Sometimes 3 will get the call at th...
I've set up holiday hours but now need to edit /delete but I can't find how to do this!!! Any help appreciated
We recently migrated from RC to Zoom. Same number block bulk ported to Zoom. Everything seems to work fine, except......Our big hurdle at this point is another provider's SMS messages reaching Zoom DID's anywhere between 90-120 seconds from sending. ...
Hi One man business here - got the Auto Reception (ex 101) routing calls to the one users (100). How do i change the voicemail greeting? My only option appears to be 'Default' and there isnt an EDIT option per the documentation. thanks!
This might be a silly question, but when should an agent toggle in/out of call queues on the app and when should they use the toggle on the web app profile screen?We've noticed a lot of overflow calls when we have available agents and I wondered if t...
I am looking at getting a zoom phone system for our small business. My wife and I are currently the only employees and often we are on the phone with clients at the same time. I don't want to have two different numbers as we have been using one offic...
Hi there, Our company is currently going through a Demerger. With that our Zoom accounts are separate between the two divisions that our company is demerging. However, there are teams that still have not separated out between the two divisions. I'm w...
Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that w...
I synced the calendar and contacts from office 365 to zoom portal. On the zoom windows desktop app a box appears on the side for cloud contacts which are my outlook contacts synching. Now on the zoom app on my ios device or on my yealink vp59 running...
I'm trying to set Outbound Caller ID for our new Zoom Phone account. Firstly, why is there no default setting for all accounts to use one number, I can't seem to find anything. Anyone who doesn't have Outbound Called ID set cannot make outbound calls...
