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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! SMS Campaign & Help Info Msg.

What have you put in your Help Info message? I'm not sure how/where to direct folks who need Help.

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ZOOM UPDATE PROBLEM

i am asked to update a new version of zoom. When i do that, i receive a message saying it is already installed. And so i can't open zoom. What can i do to solve this problem ?

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Call failed

Hi All,On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ri... Show more

Hi All,

On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:

Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ringing.

The Zoom app works on their computer though.

We are using SSO and polycom devices.

It works when we do the following:

- Restart the device (More... > Settings > General > Reboot)

- Sign in as guest on the device

- Remove user from Phone System Management and re-add user

Is there a fix?

Thank you.


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Transfer a call - person doing the transferring is internal

When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in? The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curio... Show more

When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in? 

 

The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curious.

 


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Open app or url based on incoming call queue

I'd like to be able to open an app or url based on the incoming call queue. i.e. Call queue 1 gets URL1, call queue 2 gets URL2 etc... Is there a way to achieve this?

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Number Ported - Now Not Assiged

I ported a number from Comcast to Zoom and received an email that it was successful.  Now the number has been unassigned and nowhere to be found in the account.  I am unable to assign it or any number to the account user.  Need help! 

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Cisco SPA504G (older phone) not listed and not sure what the provisioning should be?

Cisco SPA504G (older phone) not listed and not sure what the provisioning should be?

 

I do not see listed here... https://support.zoom.us/hc/en-us/articles/360038910791#h_3ab8e9ae-7dc9-40c8-85d6-e1f54bafb106

 

Please advise, thx

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Hide users from Company Contacts in Zoom Phone.

Is there any way to hide users in the 'Company Contacts' list? When a Zoom Phone user selects 'Contacts > All Contacts' there is a system generated list called 'Company Contacts' which shows every ZOOM account associated with my organization. Is ther... Show more

Is there any way to hide users in the 'Company Contacts'  list?

 

When a Zoom Phone user selects 'Contacts > All Contacts' there is a system generated list called 'Company Contacts' which shows every ZOOM account associated with my organization.

 

Is there a way to hide some of those accounts?

 

I have turned off the Zoom IM (cat) functionality for my company but thought I would try creating a private IM group on the off chance it would somehow work. It had no effect on the Company Contacts list.

 

Is there a way of hiding some contacts from the Company Contacts list?


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Holiday Hours

Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours. The way it seems to work is a call flow will have to be set for each Auto Receptionist for every holiday. In my case this will require duplicating an I... Show more

Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours.  The way it seems to work is a call flow will have to be set for each  Auto Receptionist for every holiday.  In my case this will require duplicating an IVR for every holiday for each  Auto Receptionist which isn't efficient or ideal.


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Call Failed with no error code

Hi. I am a Zoom Phone admin for a business and a few users (6) on our system cannot make outgoing calls. They receive a Call Failed pop up with no error code. When you try and call them it goes right to voicemail. This has been going on since last Fr... Show more

Hi. I am a Zoom Phone admin for a business and a few users (6) on our system cannot make outgoing calls. They receive a Call Failed pop up with no error code. When you try and call them it goes right to voicemail. This has been going on since last Friday and users have had to resort to work calls being forwarded to their personal cell phones. Not good! 


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