Hi All,

In Australia, it is mandatory that you notify a caller that a call is being recorded. We're currently using an Auto Receptionist with the message attached to the Greeting option. Once this plays, it then hands off to a call queue to route the call correctly. We have to use an AR to ensure the message only plays once on a call as the call queue does have transferred calls etc going to it.

The issue I'm finding is that I'm unable to see how many calls are being abandoned during the message and the extra complexity of having to manage this in a separate space. It would be good if call queues had an option to add a VR message that plays only once on an inbound call.

Does anybody have a better way (note I know you can play the message whilst the call is connected but is not suitable).

Cheers,

James

When a Zoom Phone is answered, there is a long pause which creates confusion.  Either the client will speak while we are speaking, or they hang up, thinking there is nobody there.  Is there a setting that I can change to correct this so there is no pause or delay?

I have purchased a couple of VVX 150 phones. It was my intention that each of these "two line" phones would have a button/ line for the users direct line and one for our main # so that user could either answer the main number if it rings at their line, or pick that line up & use it to dial out.

However,  there doesn't seem to be a way to assign our 2nd phone number, which we have purchased (a number, not a user) to those phones? Help!

We recently deployed Zoom Phone...we selected the POLY EDGE e450 as our physical desk phone for those that were not quite ready to let go of a physical device...

We are now getting reports that folks phones are randomly rebooting...sometimes mid call...happening in various offices...not at the same time...not on the same network equipment...and not on all devices...just some of them.

We have tried swapping phone, cables, network ports and yet some users still experience the issues...

We have pulled the logs and given them to both POLY and Zoom...

Has anyone seen this issue before?

We want to have what I would call a common area line.

We need three to four physical phone handsets (not mobile devices) in different areas of our program which all serve (and are served by) the same phone number. They will not be assigned to an individual (though we could create a persona for them with an email)

We want to put these in classrooms so that teachers have a phone on wall they can use in an emergency to either dial other staff for help or call 911.

They can't be "hot desk" shared lines where a teacher would have to log in as themselves and we can't afford to buy a separate line for each location.

Is there a way to do this in zoom? we had been told there was ...but now the zoom staff seems puzzled by this basic functionality of a business phone system. (This is one of THREE problems, they couldn't answer off hand.)

We have 2 users in an office.  One is rarely in the office causing the other user to frequently cover their extension.  The regular user has requested that the phone of the irregular user forward immediately while still ringing the irregular users extension so they can still answer the call if they are present.

Suggestions on how to complete this?