When it is outside of business hours, we have Closed Hours Overflow set to forward the calls to an external answering service.  My question is before the calls are routed to the answering service does a greeting play, and where would I configure that greeting?

Hello Zoom,

I have been using Zoom as a secondary business number on my cell phone.  I received an email saying that I will have to register a brand, and then campaigns to text with in Ontario/Canada.  See below.

Dear Valued Customer-

We are reaching out to inform you of upcoming changes to SMS. US and Canada wireless carriers have changed their policies on SMS/MMS messages that originate outside of their mobile networks from SMS/MMS applications like Zoom. Wireless carriers now require Zoom customers to specify how they are using SMS and MMS via campaign registration. Starting February 1st, 2023 all customer phone numbers that are sending SMS and MMS are required to be associated with a “campaign” in a new Campaign Registry database. Wireless carriers may block the delivery of text messages to their mobile number ranges if the sender’s phone number is not associated with a valid campaign.

To ensure delivery of your SMS/MMS messages, please create and submit your Campaign information from the Zoom Web Admin portal using the following instructions. Below are links to get your business registered as a Brand and create your campaign.  

1. Follow these instructions to create your brand and campaign. While creating your brand and campaigns, you will be required to answer some questions regarding the nature of SMS/MMS that will be sent from your account.
2. Once you have created your brand and campaign, please assign your Zoom Phone numbers to campaigns.
3. A maximum of 49 numbers are allowed per campaign by default. If you wish to assign more than 49 numbers to a campaign, please follow the instructions provided here.

I want new customers to be able to text to into me.  Will I still be able to do this with my business and customers?  Point 3 saying a max of 49 numbers are allowed per campaign is the confusing part to me.  Does that mean I can only text out, or have numbers text into my Zoom business number if I have previously added them to a campaign list?  I hope it means, that I add my Zoom Business numbers to the list, so if I had a few business numbers I could add them all to the list, and then text like normal in and out, to new customers.   Can some one clarify? 

I started the process to register my brand and I am getting an error.  See snippet below.  I entered all of my information correctly but I am  getting a Tax ID does not match error.   What am I doing wrong or what Document should I be referencing from CRA or Canada.ca.  

Hello all. We have a Yealink phone that is not storing/showing Call Logs. It is becoming distressful for our administrative assistant who receives the incoming calls that come to the main line. I have no idea as to where to start to figure out 1) how the setting got changed a couple of days ago 2) how to get the call logs to appear once again. Hope that makes sense. Thank you for you assistance with this. 

Hi folks,

I have an analog phone on a VOIP system with another provider and I want to know if and how I can utilise that same device on the Zoom system.

The device is a Cisco SPA112.

I have checked the documentation for provisioning other devices and the Cisco device does not appear there.

Help please?

Hello,

Here is what I try to achieve with zoom phone .

I am locate in Portugal and our customers are located in Austria.

We do have 2 different entities with different offices so we need 2 lines for inbound / outbound calls.

The only person for support need to take calls for the 2 lines in one phone/ cell. Sometimes she works from home.

As a plus each line need a IVR for incoming calls only from calls from Switzerland.

Is it possible to achieve that with Zoom phone?

Thanks in advance. 

I'm based in the DC area and we have recurring Zoom meetings which all provided the same Maryland number:

Dial by your location
+1 301 715 8592 US (Washington DC)

The number when dialed from a Landline doesn't work (Error received: You call cannot be completed as dialed...). We tested from multiple landlines and none worked.

Other numbers (like NY 646 prefix) work fine on both.