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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Zoom phone keeps dropping on desktop app but not android phone app

Hi there, I have a user that is having issue with her zoom phone app. On the mac desktop app, after a couple of minutes on zoom phone, the call doesn't actually drop, but you can't hear her, and she would put herself on hold for a few seconds and the... Show more

Hi there,

 

I have a user that is having issue with her zoom phone app. On the mac desktop app, after a couple of minutes on zoom phone, the call doesn't actually drop, but you can't hear her, and she would put herself on hold for a few seconds and then she eventually is able to be heard. 

 

This doesn't effect her android zoom phone app while she's on wifi as well. Both apps are updated. Was wondering any other troubleshooting steps I can do other than nuke her laptop?


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Unassigned numbers. Any report to see who might be calling?

is there some report I can run to see how many hits, or who is actually calling my unassigned numbers. we ported over several hundred and want to delete some since we are paying extra for them.

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Unassigned numbers, possible to have them ring to the main Auto recpt?

with cisco call manager, I could have it so that any number not assigned to a physical phone on my system, would ring the main number/ auto attendant.  

 

I don't think this would be possible with Zoom Phone, but wanted to ask anyway.

 

thanks 

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Text to Landline Error

I have enabled SMS on my Zoom Phone number. I can text out from the Zoom app, but when I try to text my Zoom Phone number I receive a text from +90 (008) 000 42 42 saying that my number "is a landline #. Reply Y to send all TXT messages to this # as ... Show more

I have enabled SMS on my Zoom Phone number. I can text out from the Zoom app, but when I try to text my Zoom Phone number I receive a text from +90 (008) 000 42 42 saying that my number "is a landline #. Reply Y to send all TXT messages to this # as voice messages for .25/msg.+ std msg fee. Deatils @vtext.com, TexttoLandline. Anyone else have this issue and how can I fix it?


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Is there a way to retrieve SMS sent to Auto receptionist number?

Is there a way to retrieve SMS text sent to Auto receptionist number over the last 48 hours?

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Change of Phone Numbers

Hi everyone, please help me i wanna change my existing number, i have already taken three number plan for USA and Canada, but now due to some reasons I wanna switch to other numbers, 

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Phone call not coming in or going out

All of a sudden we are not receiving phone calls for our business. When we call out it says "Sorry, we are unable to complete your call at this time." I have Poly phones and tried on Zoom app as well. It has been working fine for months and all day t... Show more

All of a sudden we are not receiving phone calls for our business. When we call out it says "Sorry, we are unable to complete your call at this time." I have Poly phones and tried on Zoom app as well. It has been working fine for months and all day today until now. 


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Resolved! Firmware issue with Audiocodes 445HD

I was attempting to provision a new phone I got today after successfully provisioning other types of audiocodes phones and I ran into an issue with the firmware (3.4.8.198.9) I was pointed to in this list: https://support.zoom.us/hc/en-us/articles/36... Show more

I was attempting to provision a new phone I got today after successfully provisioning other types of audiocodes phones and I ran into an issue with the firmware (3.4.8.198.9) I was pointed to in this list: 

 

https://support.zoom.us/hc/en-us/articles/360001299063#h_01G9G51KCKYB1JX909RQK1AJ3T 

 

After updating the phone through its web portal with this firmware I was unable to get into the admin area to do a factory reset. The phone says the password is wrong but I know that audiocodes have their default admin password set to 1234 and I haven't changed this. Additionally the IP address no longer loads the web portal since updating the firmware so I'm unable to make any changes there. 

 

Audiocodes have a way to reset the hardware by pressing ok and menu at the same time while unplugging and plugging in the device but this has also made no change to the issues I'm having. 

 

If someone could manage to help I'd be very grateful! 

 

 


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Resolved! Report → Total Phone Call Time + License Type

Hello all, I am attempting to create a report that shows all users' total phone call time, as well as their license, to determine if a user's current license is not a good fit for them. For example, a user with a 'Metered' license having 2500 minutes... Show more

Hello all,

 

I am attempting to create a report that shows all users' total phone call time, as well as their license, to determine if a user's current license is not a good fit for them. For example, a user with a 'Metered' license having 2500 minutes called would be better off on an 'Unlimited' license (and vice versa).

 

I don't believe such a report exists; but if such a report (or combination of reports) does exist, it would simplify this process significantly. The 'phone system usage by users' report yields the total call time, but does not contain the users' licenses. I am unsure if the desired report would require use of the API, which I am inexperienced with.

 

Any insight would be greatly appreciated -- thanks for reading!


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Call Forwarding for each line direct number on desk phone

Hi Team, we have installed a poly phone (Poly vvx501) with multiple lines configured on it , now i need to do Call Forwarding for each line direct number of desk phone for busy and unanswered calls.Can i do Call Forwarding for each line direct number... Show more

Hi Team, 

we have installed a poly phone (Poly vvx501) with multiple lines configured on it , now i need to do Call Forwarding for each line direct  number of desk phone for busy and unanswered calls.

Can i do Call Forwarding for each line direct number on desk phone ??. 

Scenario :- 

Desk phone installed with 3 lines to it. 

line 1st having direct number assign 1234 and need to forward to 1111 for busy and unanswered. 

on same desk phone for line 2nd having another direct number 5678 and need to forward to 2222 for busy and unanswered.

and on same desk phone 3rd line 90909 direct number to 33333 for busy and unanswered. 

can i configure the above scenario in zoom and do call forwarding??.  

 

 

 

 

 

 

 


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