Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

I need to record automatically a phone call

I can't find a way to automatically record the calls I get on the phone, isn't a way to do this?

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Resolved! Call monitoring indication

When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored? More specifically; will the queue member see or hear anything that tells them they are being monitor... Show more

When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored?

 

More specifically; will the queue member see or hear anything that tells them they are being monitored.

 

Note: just Zoom phone. Not Contact Center


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SMS error: "Message could not be sent"

After months of trouble-free phone and SMS service (primarily to say that I'm not a new user), this morning all of my text messages result in "Message could not be sent" errors: Not sure if this is related to the 10DLC "campaign registry" issue, or j... Show more

After months of trouble-free phone and SMS service (primarily to say that I'm not a new user), this morning all of my text messages result in "Message could not be sent" errors:  

Ray_Harwood_0-1674664963126.png

Not sure if this is related to the 10DLC "campaign registry" issue, or just "something is broken", but the fact that I can't respond personally to anyone texting me is bad for business.

 

I am able to receive SMS, but not send to any number.  I've sent in a Support Ticket.

 

Anyone else experiencing this?


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Feature

Does Zoom phone offer the feature where it announces to a caller their number in line. For example. "you are caller number 3 in queue." 

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Resolved! Cannot receive incoming calls.

New customer. Single line. I wanted to have all incoming calls ring on my phone and not go through the auto attendant. Finally figured out how to unassign the company number from the auto attendant to myself. In the process I have somehow caused my n... Show more

New customer. Single line. I wanted to have all incoming calls ring on my phone and not go through the auto attendant. Finally figured out how to unassign the company number from the auto attendant to myself. In the process I have somehow caused my number to not be able to receive calls from the outside. If I call the number I get a message that call cannot be completed as dialed.


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Zoom Phone - User login API Call

I would like to know if there is an API call to get Phone users list and last logged in to assess if users are using their phone account/license. 

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Cutting back on toggle tax: Penn Community Bank fosters productivity through seamless experiences.

When Penn Community Bank found they were wasting resources jumping between disparate solutions, they turned to Zoom for help. Toggle tax (noun)The time and cost wasted by switching between apps to get work done. Andrew Duckworth is one of its biggest... Show more

When Penn Community Bank found they were wasting resources jumping between disparate solutions, they turned to Zoom for help.

 

Toggle tax (noun)

  1. The time and cost wasted by switching between apps to get work done. 

Andrew Duckworth is one of its biggest opponents. Andrew, IT operations specialist at Penn Community Bank, realized his organization was wasting resources — time and screen real estate — jumping between disparate solutions, sapping productivity as a result. So, he began solving the issue with a new phone management solution from his current meetings provider, Zoom. Soon, Zoom MeetingsZoom Phone, and Zoom Rooms became ubiquitous across Penn Community Bank’s workspaces.

 

👀Read the entire customer story here: https://explore.zoom.us/en/customer_stories/penn-community-bank/ 


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Multiple SMS Campaigns

Greetings.  Currently, I'm only allowed to create one (1) SMS Campaign.  What are options/ideas to have a second SMS Campaign?  Could I create a new Business Account specific to a Department so I can have a 'second' SMS Campaign?  Thoughts??

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Do outgoing Zoom Phone calls made from the desktop client automatically open in Salesforce?

Hello, We have an organization where outgoing Zoom Phone calls are made from another system, which launches the call in the Zoom desktop client. If we have the Zoom Phone integration setup in Saleforce, and a browser tab with Salesforce open, will we... Show more

Hello,

 

We have an organization where outgoing Zoom Phone calls are made from another system, which launches the call in the Zoom desktop client. If we have the Zoom Phone integration setup in Saleforce, and a browser tab with Salesforce open, will we have the option to switch to the phone widget in Salesforce after the call has been made from the desktop client? Or alternatively, will a call auto-log?

 

This is a hypothetical for a prospective client, I currently do not have access to this setup in order to test.

 

Many thanks,

David


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Internal Incoming Calls Getting Rejected

One of my employees is not receiving incoming calls from other employees. She can make outgoing calls, but not receive them. We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the cal... Show more

One of my employees is not receiving incoming calls from other employees.  She can make outgoing calls, but not receive them.  We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the call will go to voicemail.  Please help!


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