Context:

• Making calls using the Zoom iOS app on iPhone 13 (all software up to date)
• I am using Zoom Phone feature within the app (so that the caller ID is my landline)

Problem:

• People on the other end of the line are reporting that they catch every second word.
• There are constant gaps where it just drops out for half a second.
• The quality is so bad I've had to terminate every call and call directly from my mobile instead.

Things I've tried:

1. Deleted and re-installed the app on my iPhone
2. Turned my iPhone off and on again
3. Tested using the Zoom App on macOS (a little better, but not great)
4. Tested with AirPods (in case it was the iPhone mic)
5. Switching off WiFi and just using 5G data (in case my WiFi was poor)
6. Checking my speeds (WiFi: 97Mps down / 25Mps up; 5G: 53Mps down / 3.5Mps up)

I just placed this number on all my marketing material and distributed it yesterday. What can I do next to fix this?

Hello, we are implementing BYOC to leverage our existing SIP provider for calling.  In our CUCM environment dialing a 7 first is required to get an "outside line".  Zoom phone does not require this so rather than instruct Zoom phone users to begin using a 7 to dial an outside line, I would like to amend the routing rules to add the 7 to the beginning of a dialed number.  I'm assuming this is accomplished through the translation but I'm not familiar with how to write that.  Any help is much appreciated!

When I am on a Zoom phone call using my Android device, and I minimize the app or have it open in the background, the call goes silent like it's put on hold.  I cannot speak with the other party or hear them speaking to me until I maximize the app again.  This makes it difficult to look for information while speaking on the Zoom phone.  How do I keep the phone call active while the app is running in the background?

Does anyone know of a solution for a loud warehouse where 16 or so people are spread out but there's one phone for the group.........a bell or flashing device that can be mounted high up that is compatible with Poly VVX models or Zoom phone in general?  

With the popularity of Zoom phone, I'm guessing this has been a scenario they've come across and hopefully have some sort of solution.

Thanks in advance!

Hello, new zoom admin here, I have succesfully transferred one of my users (out of 30ish) as a test, and after provisioning the phone and porting the number over, everything is working just fine, except that she now has to press "send" after entering the number she wants to call.  She is not happy about the one more click, as you can imagine!! 🙂

I did some looking and found that if I create someting called a dial plan/ digit map, i can turn that feature off.  After digging even further, I don't think I understand exactly  what I need to do.  Has anyone done this before, and if so, might you be able to provide some advice about how to get this done?

I've followed these links, but I just got more confused the further I went...

https://support.zoom.us/hc/en-us/articles/360035817952

https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call-in-a/td-p/8765880

thanks in advance!

I know you can register generic SIP devices that support TLS 1.2 to Zoom, like the Spectralink Versity series phones.  I've also registered the Linphone app to Zoom as a generic device.

I would like to utilize a SIP based broadcast phone system with Zoom Phone - this one: https://www.telosalliance.com/broadcast-phone-systems/voip-broadcast-phone-systems/telos-vx/telos-vx-enterprise-voip-phone-system 

The issue is the broadcast phone system only supports SIP over UDP or TCP. 

I'm essentially looking to do the reverse of what you'd do with an SBC to bring an outside VoIP provider into the Zoom platform.  I've reached out to a few of the bigger players in that space - AudioCodes and Ribbon - with minimal success.

Just curious to know if anyone has had any luck translating SIP over TLS 1.2 to UDP or TCP for simpler devices like this broadcast phone system.

When setting up my settings in Zoom Phone for a call queue, in the Music for hold setting, I am using text to speech.  Is there a way to add a "pause" in my text to speech message before it immediately repeats the message?  I would like to add a 5-10 second pause before the message repeats again.  Any tips?