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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Can individual users record calls with Zoom phone?
Not a team that takes calls from a Q.
I have people with individual lines that want to record interviews. Each has their own personal line, nothing is shared.
How do I manage the customer names on incoming calls?
I need to know how to manage customer names that come through the phone system. There is nothing in the phone system that tells me.
Hello, We have automatic call recording for all of our sites with our own IVR greeting message that includes a disclaimer that the calls are being recorded. The problem is that when a customer calls in and selects from the IVR,after hearing the disclaimer, there is another automatic Zoom call recording notification that starts to play when the company employee answers. Is there a way to remove this since we have our own disclaimer? I understand its a legal issue but as long as the caller is notified that the call is being recorded everyone is conforming to that law. Any guidance is appreciated. We have many of our company sites complaining about this.
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I'm running historical call queue reports. For a couple of the months, a team member is not showing any stats at all? If a member does not turn their queue on, would that be expected? That they would not display on the report at all? I would think it would still show the user, but with 0's across the board. Can anyone provide any insight? TIA!
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Users, Queues, Auto Receptionists and Zoom rooms are not receiving inbound calls. Anyone else experiencing this issue?
Have Zoom Phone for about 162 users. Our users use a combination of Zoom app and Polycom VVX310 desk phones. Most use both (have a desk phone and use the app when remote). Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on. I am getting more and more reports of when a call is transferred one person cannot hear the other. It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine. This is happening on WARM transfers. Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random. I am not sure even where to start with this troubleshooting. Logs show everything is good. Call logs do not show any errors of course as the calls are completed
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I have a few small remote offices using Poly VVX250 phones. Main DID rings a call queue (we'll call Q1) that has phone 1 & phone 2, ring simultaniously. A manager at the office is at phone 3. Is there a way for Phone 3 to "pull, pickup, transfer" the call from Q1 if the people are helping customers at the counter and unavailable to answer the call? Thanks in advance for your help.
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I currently have call queue recording enabled for a queue. Inbound calls record just fine, but I noticed the option also included recording for outbounds. Now, when call queue agents make outbound calls they do so from their respective extensions/lines, so these calls aren't captured by call queue recording setting.
How do I enable outbound calling from the queue so outbound calls made by agents are recorded? I know I can record on their respective lines, but would prefer to keep it a queue setting. Thank you for any assistance you all can provide.
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