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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

How do you use groups and sites in your environment.

Any advice? Wanting to get more details for searching and exporting users . I already have sites setup. No use of site codes. Sites are mostly setup for physical offices so E911 has physical address for end user. No physical Poly desk phones all are ... Show more

Any advice? Wanting to get more details for searching and exporting users . 

 

I already have sites setup. No use of site codes. Sites are mostly setup for physical offices so E911 has physical address for end user.  No physical Poly desk phones all are softclients. 

But 95% of my users are remote and never be going into Office Site X. 

 

No groups yet, still fuzzy on how these could work in my environment. When I create a group, does it by default take on everything from the Site Policy?  How are you guys using groups in your environment?

 

Thanks 

 

 

I really wish that Zoom Phone had the ability for me to assign custom "tags' to each user for  sorting and exporting.  only being able to filter by group or site is very limiting in the gui.  I would like the ability to create user defined tags that are searchable in the gui. 

 

 


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Zoom Phone - Unable to order main company number displayed when setting up phone system

When I try to set my Zoom Phone system, I am able to select the area code and available phone numbers but when I go to complete the setup it displays the error message "unable o order main company number". Has anyone experienced this previosly? Show more

When I try to set my Zoom Phone system, I am able to select the area code and available phone numbers but when I go to complete the setup it displays the error message "unable o order main company number". Has anyone experienced this previosly?

 

 


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Resolved! Can't use subnet mask with Emergency services/location management

Is there no way to put a subnet mask either /xx or full mask with 255.x.x.x. to tie an IP to a site for e911?

both methods fail when I try.  any tricks I am missing? 

 

thanks 

 

 

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Voicemail Time and Date for Message

It appears that when checking voicemail using a desk phone (Poly VVX 450 in this case) the system does not mention time or date of when the voicemail message was left. Is it possible to change this for it to be played back to the user so they know wh... Show more

It appears that when checking voicemail using a desk phone (Poly VVX 450 in this case) the system does not mention time or date of when the voicemail message was left. Is it possible to change this for it to be played back to the user so they know when the voicemail message was left?

 

Time and Date is available in the email as well as the Zoom app, but not when calling the voicemail system.


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Why is there a huge space in the quotes " (123) 444-1234)" when exporting unassigned numbers?

Zoom's exporting unassigned numbers by default puts in 3 spaces before the phone number. Why is that? if I need to copy/past this info, having the spaces is going to be a problem. how do you guys get around this. I really don't feel like having to wr... Show more

Zoom's exporting unassigned numbers by default puts in 3 spaces before the phone number. 

 

Why is that?

 

if I need to copy/past this info, having the spaces is going to be a problem.  how do you guys get around this. 

I really don't feel like having to write excel formulas to remove the spaces. 

other option, open in notepad++, remove space and quote and then open in excel, but why?

 

Does Zoom need these 3 spaces if i want to put these numbers into a CSV to assign numbers to extensions, or assign numbers to users?  


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Call History do not load

Hello, we have the Problem on new Macs (M1) with Ventura that the call history is not reloaded automatically.I need to shut down Zoom and start it again, then the History will be updated. Is this just on our side or is this a known issue? ThanksSteph... Show more

Hello,

 

we have the Problem on new Macs (M1) with Ventura that the call history is not reloaded automatically.

I need to shut down Zoom and start it again, then the History will be updated.

 

Is this just on our side or is this a known issue?

 

Thanks

Stephan


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Resolved! Phone settings for internal calls

Is there a way to set our internal phones/extensions to allow to call each other outside normal business hours? Once our normal business hours end, we are unable to call each other.

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Is receiving a call coming through WhatsAPP possible in Zoom?

Can a call made from a WhatsApp client be received and answered through the Zoom client? Is the Zoom and WhatsApp interoperability available?

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Resolved! Call log not updating

Hi, Our missed calls log and call history is not being updated for up to weeks sometimes, this makes it very hard for us as a team to call back missed calls or to reliablily look up past calls/who picked up. Anyone have the same issue and know how to... Show more

Hi,

 

Our missed calls log and call history is not being updated for up to weeks sometimes, this makes it very hard for us as a team to call back missed calls or to reliablily look up past calls/who picked up.

 

Anyone have the same issue and know how to resolve it?

 

Thanks.


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Moving one site into another one

I have a main Corp site Corp-Main, with several sub-sites, corp-fl, corp-ny. Each sub-site "almost" has the same settings for users vm, hold music etc as the Corp-Main. I want all sites to have same settings as Corp-main. If I move Corp-FL into Corp-... Show more

I have a main Corp site Corp-Main, with several sub-sites, corp-fl, corp-ny.  Each sub-site  "almost" has the  same settings for users vm, hold music etc as the Corp-Main. I want all sites to have same settings as Corp-main. 

 

If I move Corp-FL into Corp-Main, will Corp-FL take on all the setting that Corp-Main has?


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