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We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best solution here? Thanks
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I need to forward to an external number and an extension. Normally I would use ,,, between the number and the extension but it the admin interface does not allow for commas. Any idea how to accomplish this?
We are converting to Zoom using Polycom phones. We were trying to use the save a line feature. When we save the contact it shows on the display and works but the next morning it is gone. Has anyone experienced this and how can we fix it. Thanks for the help!
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I just upgraded to zoom pro united and established ability to use zoom phone to make private calls. However, zoom was only able to give me a new number. I spoke with the phone team at zoom and they told me I would need to go to verizon. Verizon told me only zoom is able to do this. Zoom is able to port my verizon number onto zoom. but then I would lose that number with verizon. has anyone tried to have the same number with verizon and zoom once you have already had a verizon number? thanks for the help!
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Help It then raises the question how I raise a critical error on the support pages, I can't foind where to quickly raise a ticket... Thanks Craig
We can't make outbound calls this morning, internally or externally - and external calls can't reach the auto-attend.
Desktop, mobile and Poly deskphones all affected. We're getting ewrrors on outbound calls that users have reached a maximum number of concurrent calls. We've tried signing out of all devices, unplugging the Poly deskphones and no success.
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Hi all,
My meeting has a registration link which when clicked on says ‘Meeting Registration Approved’, but it doesn’t send a confirmation mail or shows them as registered participants. Please help.
I want to connect a party who has no internet, to a zoom webinar, by telephone. I realise I call the Zoom telephone number, enter ID and password etc. then place the call on hold and add the call to my third party. That works fine, however I want the third party to be able to mute and unmute. Pressing *6 on their phone pad doesnt mute or unmute, pressing *6 on my phone pad doesn't mute them or unmute them. What do I have to do to allow the third party to mute or unmute themselves? Note that while I organise the conference call, I am participating in the webinar on my computer. It is just that the third party has no internet, so I am using this telephone method to connect them to the web meeting. It would be nice to know how i can get the third party to participate in the meeting. Many thanks.
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Hello:
On both my iPhone and my Mac, incoming Zoom calls do not ring and instead go directly to voicemail. This just started about a month ago. I do not think anything has changed except for Zoom upgrades. Any thoughts from the group?
Thank you.
I am wondering if I need to purchase a desk phone for my receptionist? Or can she just use her computer to transfer and track calls?
I am in the proces of moving our phone system to Zoom Phone but I am unable to find where to view the call quality. All i can see from my search online is to view it from the dashboard but this is not enabled for my account as we are not using paid Zoom Meeting plans yet. Surely I'm missing something? I shouldn't have to purchase a plan for a service I don't need to see the status of a service i'm actually paying for?!
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