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I have a use case where I need to pass callerid parameter in the URI scheme to initiate outgoing call from zoom user's custom number instead of the assigned zoom number. So the callerid parameter is mandatory.
zoomphonecall:+1234?callerid=+56789
The above URI scheme works from desktop web app but when I use the same from web android it says invalid phone number.
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Hi There, We have turned on Auto Record for the users, however, when we head to the record and try to replay the call it brings up the following error message 'This call log does not have recording!' However, the recording is saved in Zoom Call Logs as seen. and the call is pulling to other third-party software such as Gong. Any help or advice from Zoom-Salesforce experts would be really helpful on what we are missing here! Thanks!
We're in the process of setting up Zoom Phone for our Sales Team and we're struggling to get the Recording of calls to capture under the activity in Salesforce.
Chris
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Using a Poly VVX 250. I've got the outgoing countries set and all works fine on the app. I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my poly phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"
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We have a user that has changed the ringtone for all options. His 2 direct lines, his ext, and his meeting. When he is called through a call queue that is he part of it outputs the "default" ringtone instead of the selected one. Is this some setting on the call queue I do not see?
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I can't seem to find out how to get a Zoom Phone number. I can see the various plans, I can see info about porting an existing number, but nothing about getting a new number (much like a Skype number).
Can anyone point me in the right direction?
Currently, our POTS provider has a switchboard for us which handles calls. This allows our receptionist to see which lines are busy and answer a ringing call for any phone within the organization. BLF covers the first part. The second seems to be more complicated. We’ve tried call monitoring and call queues but they’re not quite what I’m looking for. There isn't an option to answer a ringing call with monitoring. Call queues rings all phones at the same time which isn't ideal for our scenario. I basically just want the receptionist to be able to see a line is ringing and if she knows it's not going to get picked up she can answer it herself. For example, if my phone is ringing. The receptionist and see that my phone is ringing with BLF and knows I'm not available to take the call. She can then take the call for me.
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Hi. The details are described below. Sorry for the long text. About me:. Information about the contracts:. Detailed configuration information:. Request:. Problem:. When I provision a user from Okta, the free ZoomMeetings license and the paid ZoomPhonePro package are assigned to the user at the same time as the provisioning is done and the user is created. When I check User Management > Users in the administrator screen, they are assigned correctly.
I have administrative and owner privileges for Zoom.
I have signed up for 11 licenses of ZoomMeetings and 36 licenses of ZoomPhonePro package.
Configuration of SAML single sign-on with Okta and user provisioning from Okta.
Single sign-on is configured and enabled, and user provisioning is configured to occur prior to sign-in.
The SAML response mapping is configured as shown in the attached file zoom_samlResponseMapping1,2,3.
I want to assign the ZoomPhonePro package to the user at the same time as the user is provisioned from Okta.
However, when the created user performs single sign-on for the first time, the ZoomPhonePro package is unassigned and the ZoomPhone Basic is assigned instead.
Is there any way to solve this problem?
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I work remotely with my personal laptop and am not able to make calls with Zoom, when I try to dial a number (via accessing my work system with a remote desktop program) an error pops up on Zoom saying "No available audio device. Check if your devices are properly connected." Given I don't have a microphone attached to my computer at the office, I need Zoom to connect the call which would then hopefully allow me to switch the call to my cell phone. Is this possible or does not having a mic at the base computer at the office essentially block me from using Zoom? We previously used Ring Central, I would click a number on my database, it would begin dialing on Ring Central (via my office computer), on the RC app on my cell phone it would have a pop up saying switch to this device. I would click that and then I was able to take calls on my cell phone. Any help would be greatly appreciated. Thanks
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We are new Zoom Phone users. Things are generally OK but users are complaining that contacts that are entered into the Poly VVX-411 phones are randomly lost. That is to say all local contacts are completely wiped out unexpectedly and seemingly randomly. I assume that is because the phones are periodically restarting and they are not sync'd with the Zoom server, but it certainly could be something else. Any suggestions on how to troubleshoot is greatly appreciated. Thank you.
Have tried researching the issue and saw a possible cause could be a blocked port on our firewall preventing the contacts from syncing with Zoom - but no details on what port to look for.
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App is properly set to have Scopes: phone:read:admin What could be the issue?
Calling endpoint List phone users (https://api.zoom.us/v2/phone/users)
https://marketplace.zoom.us/docs/api-reference/phone/methods/#tag/Users/operation/listPhoneUsers
Getting Response
Using JWT token generated by OAuth through the App
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