Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

New Canadian Zoom Phone Customer - SMS Not Working

After porting in our numbers no SMS traffic was making its way in or out of our SMS inbox/outbox. After more than a week of doing the slow dancing with Zoom Support we finally got the support ticket escalated to the "Engineers" It took the Engineer 4... Show more

After porting in our numbers no SMS traffic was making its way in or out of our SMS inbox/outbox. After more than a week of doing the slow dancing with Zoom Support we finally got the support ticket escalated to the "Engineers" It took the Engineer 4 days to get the inbound traffic to start reaching our SMS inbox.  Outbound is still not working.

 

Do any other Canadians have anything similar experiences ?  If So what was done to fix the problems  


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Call Queue - Auto Logout on No Answer

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone.  Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

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Setting up direct business phone number

Hi, I'm new to Zoom Phone. In the setup process, I inadvertently skipped over the section regarding assignment of a direct business phone number. I cannot figure out how to get back to the very first step and edit that so that there is a main busines... Show more

Hi, I'm new to Zoom Phone.  In the setup process, I inadvertently skipped over the section regarding assignment of a direct business phone number.  I cannot figure out how to get back to the very first step and edit that so that there is a main business number.  


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Zoom VDI not offloading phone media

Hi, We have been using Zoom VDI client for many months. VDI offloading to the client works great. Today we started a demo of Zoom phone. Zoom phone media however is not offloaded to the VDI Plugin and calls fail. Do I need a registry key or something... Show more

Hi, We have been using Zoom VDI client for many months.  VDI offloading to the client works great.  Today we started a demo of Zoom phone.    Zoom phone media however is not offloaded to the VDI Plugin and calls fail.   Do I need a registry key or something to force the Zoom Phone media to offload audio to the VDI plugin?


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REcording

I am trying to find and send a recording.  I have a number but the website won't let me access it.

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email and additional devices

Sorry, two parts:1. How do i cahnge the email address that Zoom has for me? 2. I downloaded the "pro" version but when i try to download onto an additional device, zoom wants me to just provide me with the regular free ware version, rather than the o... Show more

Sorry, two parts:

1. How do i cahnge the email address that Zoom has for me?  

2. I downloaded the "pro" version but when i try to download onto an additional device, zoom wants me to just provide me with the regular free ware version, rather than the original download version.

Sorry if these seem like rather simple questions but just trying to get going with this

thanks in advance for anyone willing to help a newbie


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Still Receving Calls when in a Zoom Meeting

Using the Windows client we are still receiving calls while in a Zoom meeting even though we have the "Hide incoming calls while in a Zoom meeting" box checked.  This is not limited to call queue calls.  What am I missing?

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Help seting up my new thirty day trial account

Hi, I'v just started a thirty day trial account and would like help in setting up calendar, scheduling, the basics.

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Zoom Conference Calls

Good afternoon, Does Zoom offer a service where I can schedule conference calls, see the names of the people in attendance, have them raise their hand for questions, put them in break-out groups, record the whole thing and obtain the link so I can ha... Show more

Good afternoon,

 

Does Zoom offer a service where I can schedule conference calls, see the names of the people in attendance, have them raise their hand for questions, put them in break-out groups, record the whole thing and obtain the link  so I can have a copy?


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Call Quality Issues

We have had clarity issues with Zoom phone for over a year, has anyone come across the same thing and if so were you able to fix it somehow? We have tried many different things over the yr from trying calls on different Wifi's, different devices etc.... Show more

We have had clarity issues with Zoom phone for over a year, has anyone come across the same thing and if so were you able to fix it somehow? We have tried many different things over the yr from trying calls on different Wifi's, different devices etc. but it hasn't helped. There is a tiny bit of a lag too on many calls, its a split second but its enough for my sales team to not want to use it with clients. Any suggestions would be much appreciated.


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