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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Incoming calls

rjlatter
Newcomer
Newcomer

‎2023-01-27 05:11 AM

I am not hearing incoming calls to my mobile. It works find on my PC, just not mobile. Could it be an issue with internet connectivity or something else? The incoming call displays on my mobile screen, just no sound to alert me to the incoming call on my mobile. If I ring my mobile from another mobile it rings with sound.

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FORE-Craig
Expert
Expert

‎2023-01-27 06:53 AM

Hi @rjlatter 

 

I don't think that it has anything to do with your network connection, since the alert appears. On your mobile, I would go to Settings > General and look at the Ringtones section options, which includes a choice of ringtones as well as the volume for ringtones and for call waiting. These settings are independent of similar settings in the Zoom desktop app (which are found in Settings > Audio).

 

I hope that helps!

 

Craig
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