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Zoom AI Companion2023-02-21 06:46 AM
Hi all,
As the subject says, I am trying to understand what actually means this information in the
Analytics & Reports / User Performance Reports.
Unique Inbound" & "Unique Outbound"
Thanks
Alex
Solved! Go to Solution.
2023-02-21 09:32 AM
I haven't seen any documentation on this, but I assume this is essentially taking the list of inbound numbers and counting how many unique numbers, i.e. if a 2 numbers call the call queue but 1 of them calls 100 times, the unique inbound would be 2, but the inbound column would show 101.
2023-02-21 09:32 AM
I haven't seen any documentation on this, but I assume this is essentially taking the list of inbound numbers and counting how many unique numbers, i.e. if a 2 numbers call the call queue but 1 of them calls 100 times, the unique inbound would be 2, but the inbound column would show 101.
2023-02-21 10:53 AM
2023-02-22 01:36 AM
Thank you very much. It is a good explanation that is not mentioned in the documentation.