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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Daily Call queue sequential order?

Hello Zoom Community, I was wondering if there is a way to make it so the sequential order of a call queue changes daily (example Monday would be user1, user2, user3 and Tuesday may be users user4, user5, user6) .Right now I am manually going to our ... Show more

Hello Zoom Community,

 

I was wondering if there is a way to make it so the sequential order of a call queue changes daily (example Monday would be user1, user2, user3 and Tuesday may be users user4, user5, user6) .

Right now I am manually going to our call queue settings and changing the order every morning but I would prefer if I could set some type of daily schedule for these calls if possible.

Thank you,


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ZOOM Scheduling sms

I would like to see an Scheduling SMS option for Zoom. I work with follow ups and some time I need to schedule an SMS for next day (business hours) to my clients and don't have this option. This would be a great feature improvement for the Mobile App... Show more

I would like to see an Scheduling SMS option for Zoom. I work with follow ups and some time I need to schedule an SMS for next day (business hours) to my clients and don't have this option. This would be a great feature improvement for the Mobile App and Desktop App. Does anyone feels the same or have the solution for this?


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Unable to receive SMS including verification codes

We have a Zoom basic plan with pay as you go option selected.We have done the setup including the 10DLC for SMSThe incoming calls can be viewed in the "Phone" tab of the log and are directed to the auto receptionist.We are unable to see any incoming ... Show more

We have a Zoom basic plan with pay as you go option selected.

We have done the setup including the 10DLC for SMS

The incoming calls can be viewed in the "Phone" tab of the log and are directed to the auto receptionist.

We are unable to see any incoming text messages in the "SMS" tab of the log.

 

Theres one direct company number with an extension. We havent setup any other users as we do not require any for our current operation.

 

Dont know what is the missing step in the setup.

 

Hope someone can help with this!

 

TIA.

 


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Poly Edge e220 offline

Just getting started with ZP.I have had 2 of these phoens go bad on me. Meaning i cannot factory reset them as i've had to RMA them.The first I thought was a fluke.The second not so much. Have a Reception phone setup as a shared line group. The phone... Show more

Just getting started with ZP.

I have had 2 of these phoens go bad on me. Meaning i cannot factory reset them as i've had to RMA them.

The first I thought was a fluke.

The second not so much.  

Have a Reception phone setup as a shared line group.  The phone is part of this line Group.  When I had it setup it was working properly.  Came back from Easter Holiday and red  x through the line appearance. In the phone on ZP Admin it says "

Factory reset needed for provisioning
This device supports zero touch provisioning. After the factory reset is triggered, the process will take a few minutes, please wait until it is finished. If it fails, try Assisted Provisioning."
 
The first phone said this then i added a new phone new mac, etc and it sayss the same thing.
 
Firmware on my working phone is 

 

8.1.0.12774
FIrware on broken phone is 

8.00.13670

 

 

Any thoughts?

Thanks,

Paul.


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AUDIO ISSUE

The person who called me or whom I called can hear my audio but I am unable audio from my end. 

Poor Network Connection. Audio quality may be affected

Getting popup that Poor Network Connection. Audio quality may be affected when getting an incoming call on Zoom Phone.

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Enable Phone call transcript download

Hello,

 

How can we download zoom phone call transcript download?

I get an error message "Admin has disabled this transcription"

 

Can you please let me know how can I enable the setting?

 

Thanks

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Resolved! Zoom Phone Outbound Routing

DearsAny one who can explain the dial plan for outbound routing from Zoom, as I notice in case of BYOC you can configure BYOC number you can define external contact (and both only accepting E164 format) you can not configure extension or wild card an... Show more

Dears

Any one who can explain the dial plan for outbound routing from Zoom, as I notice in case of BYOC you can configure BYOC number you can define external contact (and both only accepting E164 format) you can not configure extension or wild card and choose to be routed to outside using SBC, so how the outbound will work if I am integrating my existing PBX with the Zoom using SBC how I can configure a wild card to make a simple dial pattern that can be matched from Zoom to route calls to all extensions in PBX ???

 

hope my idea is clear, and hope and get and answers

 

 


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Multiple places to change outbound caller ID (CID)

I changed the CID to our main # in user settings but also have to change it in user settings\keys and positions.  The first changes it for apps and the second changes it for their desk phone.   Really should be one place.

 

 

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in the log I have "no answer" but never ringing in My zoom phone , use SBC trunk

Hi I have SBC -Zoom Trunk , when I send calls from anynode SBC to zoom peer , When I send call from SBC to zoom ( call center ) , for exemple to Queue or extension (ext 3812) , in the log the call is registered as " no answer" but the zoomphone never... Show more

Hi  

I have SBC -Zoom Trunk , when I  send calls  from anynode SBC to  zoom peer , 
     
 
    When I send call from SBC to zoom ( call center ) , for exemple to Queue or extension  (ext 3812) , in the  log  the call is registered as "  no answer"   but  the zoomphone never ringing  in my hand ? it s same when I call the Queue 1809.
 
in the diagram of SIP  , I have  the correctly the process (  invite --  try --  ringing  --  OK 200 --  Bay ) et 
 
any one can help ?
 
best  regards 
 
adex_0-1679928424072.png

 

 

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