Hello,

Currently, we have applications that can send SMS texts to cell phone numbers with common carriers such as Verizon, T-Mobile, etc.   How can I send an SMS text to a Zoom number?  I have an On-Call Zoom phone number that I use external contacts so the calls/messages are forwarded and must change the forwarding to a number each week depending on who is On-Call.  I would like to send an SMS text from the application to the Zoom phone so it is a one-time setup in the application.  Otherwise, I must change the application to send it to the on-call personal number every week.  Please let me know and thanks so much.

Jim Lucas

We have a third party answering service. At 9 PM we forward calls to a phone number (a zoom line) that the answering service has configured. How should I configure this particular line? I had it set as an auto receptionist, but when we tested this it went to the IVR recording and then to voicemail. 

UPDATE:  I'm an idiot and was giving out the wrong number.

Hello everyone,

I'm a relatively new Zoom Phone user.  I'm three weeks in and, all of a sudden, I'm getting reports from clients (and more importantly prospects) that their inbound calls are going directly to an automated generic message.

I don't see these calls on my call history nor do I receive the voicemails, which is business critical.

The behaviour is exactly what is described for blocked calls.

I've reviewed my Call Handling and Block List thoroughly and can't identify any issue there that might be creating the problem.  See attached screenshots.

When I test the line from my personal phone, it connects normally.  When I call from my different cell, it goes straight to the generic message without showing on my call list and I do not receive the VM.

I've submitted two tickets but but Support has not be helpful thus far.  

Hello ,,🤗

I have a problem about setting my phone number at zoom app.

I want to set my phone number at zoom app.

(I could set my cell phone number on computer zoom)

My phone model is iPhone mini 12.

I've done everything I can.

Check out the attached 3 pictures.

1 - picture

I entered my personal contact number except for the first digit 0.

After that, I entered the text in the security check order.

2 - picture

As a result, I received a message "Phone number registration failed. Please try again.".

3 - picture

And I even tried entering the sound code next to the security code.

But the result was the same. "Phone number registration failed. Please try again."

Hey everyone, 

I'm in the middle of a Zoom Phone POC and trying to find a way to give managers in the company access to view the User Performance Reports for members of their team. I've given my test user the phone power pack and now they can see the report but its restricted to only theirself. I as admin can filter by user or dept.

Surely there must be a permission in roles or somewhere that allows the user to see others reports. 

This is how it looks for me

This is how it looks for my "manager" role

Anyone else run into this? Surely someone's manager wants to see their teams stats without giving full admin

Hi

I really hope someone can help me.

I just purchased the Zoom phone system for unlimited calls to US & Canada 15$/month

And received a confirmation from Zoom for my purchase.

But when I try to assign my license to my account and set up the phone system, it appears that I have a basic Zoom plan! How do I activate my phone system?