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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi all. Need you expertise 🙂 When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the issue. Weird thing is that, calls coming from cell phones have no issues at all. Really appreciate you help
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Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to. This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls. For the life of me, I cannot figure out how to accomplish this. Can anyone help me get this done? Thank you!
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Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call queue settings have send to voicemail after 60 secs, does the member's phone ring for 60s if the call came though the call queue, and direct calls to the member only ring for 10sec before going to their personal voicemail?
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Hey all,
We have a client on the zoom phone service that we manage that are getting reports from other companies that the caller ID for them calling in shows TEST.
Any ideas where this could be specified or changed in the zoom admin console?
Thanks!
Hey all,
Has anyone had an issue where their users couldn't use the dial pad during the call?
Eg: when navigating a company's answering service.
press 1 for....
Any help would be greatly appreciated
Liam
Not sure if I posting in the right place... When a colleague calls me on Zoom, I get notified via a window that says who is calling, and also a ringtone on my laptop. If I am away from my desk, I obviously don't hear the desktop notification and at the moment that same call doesn't come through on my iPhone.. Zoom App is installed, I'm logged in, and notifications are on. What can I do to get incoming calls on my phone, as well as my laptop? Have had a look around and can't see any answers, not is there an obvious option for this in settings
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We want to restrict users to forward call to international number and only restrict it to user's country code phone number. This is to avoid abuse for international calling by using call forwarding.
I have a lobby phone (common area) that i dont want customers to be able to make external calls with. Is there a way to restrict a phone from making calls to external numbers? I have tried the block external numbers but that only seems to work for inbound calls from external numbers.
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With the last update the of Zoom Phone Appliance app for the Yealink VP59 (5.14.2 (2889)): 1. Desktop Call Control when Connected to allow Remote Dialing from the desktop now makes the Zoom desktop app Active as if it were included in the Call Handling for the User (even though Zoom Desktop Apps is not turned on for the User). This causes the Zoom Desktop App to show incoming call pop-ups and sounds. It did not work that way previously, and kind of defeats one of the purposes of using Call Control. 2. Invited Contacts (labelled as External in the Zoom Desktop App), are showing up on the Yealink VP59 ZPA interface in the list when you proceed to transfer a phone call. Previously, this was only the External Contacts set up on the Zoom web portal under Phone System Administration > Company Info > Account Settings > External Contacts + the Internal Users Extension Numbers and they were presented in alphabetical order. Now the list is seemingly in random order. Have any other Zoom Phone Appliance users noticed these or other issues?
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