Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Calls not cycling to next user

When our zoom phone is set to Call Distribution - SEQUENTIAL, a call comes into the first user in the sequence but isn't then going to the next user if user 1 is busy. All users are logged in and available for calls in the system.

FinEx by Newcomer
  • 417 Views
  • 1 replies
  • 0 likes

Sharing Call recordings

Hi All, I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz referenc...

hsmith by Zoom Partner
  • 1517 Views
  • 9 replies
  • 0 likes

Sporadic warm transfer not working

Our office recently migrated to zoom. Sporadically our reception team cannot warm transfer calls, for instance not available in the morning, but ok in the afternoon or vice versa. They are using the softphone system. It does not matter if the person ...

RGibson1 by Newcomer
  • 2551 Views
  • 9 replies
  • 0 likes