Not sure if I posting in the right place...

When a colleague calls me on Zoom, I get notified via a window that says who is calling, and also a ringtone on my laptop.

If I am away from my desk, I obviously don't hear the desktop notification and at the moment that same call doesn't come through on my iPhone..

Zoom App is installed, I'm logged in, and notifications are on.

What can I do to get incoming calls on my phone, as well as my laptop? Have had a look around and can't see any answers, not is there an obvious option for this in settings

I have a lobby phone (common area) that i dont want customers to be able to make external calls with.  Is there a way to restrict a phone from making calls to external numbers?  I have tried the block external numbers but that only seems to work for inbound calls from external numbers.

With the last update the of Zoom Phone Appliance app for the Yealink VP59 (5.14.2 (2889)):

1. Desktop Call Control when Connected to allow Remote Dialing from the desktop now makes the Zoom desktop app Active as if it were included in the Call Handling for the User (even though Zoom Desktop Apps is not turned on for the User). This causes the Zoom Desktop App to show incoming call pop-ups and sounds. It did not work that way previously, and kind of defeats one of the purposes of using Call Control.

2. Invited Contacts (labelled as External in the Zoom Desktop App), are showing up on the Yealink VP59 ZPA interface in the list when you proceed to transfer a phone call. Previously, this was only the External Contacts set up on the Zoom web portal under Phone System Administration > Company Info > Account Settings > External Contacts + the Internal Users Extension Numbers and they were presented in alphabetical order. Now the list is seemingly in random order. 

Have any other Zoom Phone Appliance users noticed these or other issues?

Hi all,

I want to try the Zoom phone with ZOHO CRM and desk. I will sign up for a number to test. Is there an option to select a number for an area code or see a list of number available to chose from, or is it all random?

Also anyone using Zoom phone in ZOHO CRM and Desk?

Thanks

Poly Voyager 4310 UC - USB-A – Mono

I have a user where we have installed the above headset, but the button on the side of the earpiece does not answer a call.

You can hear the announcement on the headset that the call is being answered, but nothing happens.

I then logged on to the computer with my own account, and the headset works perfectly.

So there appears to be a setting on the users Zoom account that is preventing this feature to work.

I have also tried plugin the headset into different USB ports, but it doesn't make any difference.

Does anyone have any ideas what the issue could be here?

Thank you in advance.

John