since ‎2023-05-11

User Statistics

  • 4 Posts
  • 0 Solutions
  • 0 Likes given
  • 0 Likes received

User Activity

Hello- Looking for a way to see who is on the phone in live time. I have the Real Time Analytics and I can see how many people are on from the dashboard. Also if I do into specific queues, I can see who in that queue is on- but is there a way I can s...
Does anyone know if I can limit which caller ID options the users can use? I have 4 divisions with 2-5 phone numbers each. I only want them to be able to call out from the main phone number for the divisions. So 4 numbers on the list of about 20. Tha...
Hello-We are looking to track certain values every month and I have some questions on how to run reports to obtain the following. Total number of incoming callsNumber of those calls answeredNumber of those calls the caller abandoned before being answ...