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pro-spect · 2023-10-26 06:06 AM

Hello- Looking for a way to see who is on the phone in live time. I have the Real Time Analytics and I can see how many people are on from the dashboard. Also if I do into specific queues, I can see who in that queue is on- but is there a way I can s...

pro-spect · 2023-07-28 05:45 AM

Does anyone know if I can limit which caller ID options the users can use? I have 4 divisions with 2-5 phone numbers each. I only want them to be able to call out from the main phone number for the divisions. So 4 numbers on the list of about 20. Tha...

pro-spect · 2023-05-11 11:12 AM

Hello-We are looking to track certain values every month and I have some questions on how to run reports to obtain the following. Total number of incoming callsNumber of those calls answeredNumber of those calls the caller abandoned before being answ...

pro-spect · 2023-10-27 06:54 AM

Thanks! Yes, I actually do that that but I cant see where I can view who is actually on the phone for all queues at once. Just the number of people on a call.

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