I want to train a new employee on how to take help desk calls, how do I stay on a meeting with them and be able to pull in the phone audio of the incoming or outgoing call?

Or maybe there is feature I am missing that would make this task easier. I am currently an admin and we have Zoom One Business and Zoom Phone.

I am setting up some Poly vvx250 phones for my work with Zoom accounts. I make a user, assign the user to a phone, I then set up the phone and once the phone is set up normally it will provision and we are good to go but some of them do not and I need help on how I can provision them so they can start to use them. 

Hello,

I was just seeing if anyone has any input or experienced a similar issue to this and if you have found a fix.

We have about 140 to 150 Cisco 8841 with the MPP firmware on it. When we switched to Zoom phone about 6 months ago our phones have been randomly rebooting. They will reboot sometimes in the morning sometimes in the afternoon, during a call, just completely random. It's not always at the same time so it's not a timeout or refresh issue with our switches or router.
We have eliminated it being a switch issue since we have tried using different switches with them.

We did not have the problem when those same devices had the enterprise firmware that we used with our Cisco PBX.

Any insight to this issue would be greatly appreciated.

Does anyone know if Zoom Phone supports setting up a BLF line key on a desk phone with directed call pickup?

I know a Shared line/Pickup group can be configured but I'd really like to keep the ability to dial out to the contact on the line key, if I use one of the aforementioned it will act as if I'm dialing out on that line when pressed instead of just dialing that line like a normal BLF key

The way delegated line keys work now on a Poly VVX deskphone is by default when the line key is pressed it initiates the ability to dial out on that line.

I need it to dial that line so a normal call goes through to the lines owner on the other end, but still want to keep the ability to pick up calls that the owner of the line puts on hold.

Is there any way to accomplish this?

Is there a way to show non-Zoom scheduled meeting details in the Calendar view in either the app or on a physical handset? Use case would be non-Zoom or externally scheduled meetings or calls so the user can just click on the phone number to make the call.

Right now it just shows "This is not a Zoom meeting".