Hi all,

I want to try the Zoom phone with ZOHO CRM and desk. I will sign up for a number to test. Is there an option to select a number for an area code or see a list of number available to chose from, or is it all random?

Also anyone using Zoom phone in ZOHO CRM and Desk?

Thanks

Poly Voyager 4310 UC - USB-A – Mono

I have a user where we have installed the above headset, but the button on the side of the earpiece does not answer a call.

You can hear the announcement on the headset that the call is being answered, but nothing happens.

I then logged on to the computer with my own account, and the headset works perfectly.

So there appears to be a setting on the users Zoom account that is preventing this feature to work.

I have also tried plugin the headset into different USB ports, but it doesn't make any difference.

Does anyone have any ideas what the issue could be here?

Thank you in advance.

John

Hi folks! Hoping to see if anyone else has run into a prickly audio/connection issue we can't seem to solve. I've been using Zoom Phones at work for two years with essentially no issues.

In the last two weeks, a new issue has cropped up. *Sometimes* when connecting to a call I will not be able to hear callers, even though they can hear me. When this happens:

- Zoom displays a, "Poor network connection. Audio quality may be affected." notice.

- Testing the speaker settings, I can hear the "beeps" loud and clear.

- I am not experiencing slowdowns or throttling in any other manner - or any other audio issues - on any other application while this occurs. Consistent 350 down/20 up.

- Restarting the app sometimes fixes this and sometimes does not.

- Restarting the computer sometimes fixes this and sometimes does not.

- Zoom, the computer, and the router are up to date update-wise. 

Hello,

I'm trying to see what the steps are for customers to leave a voicemail under a certain extension of ours when they call in after hours or on Holiday hours?  I set up names and greetings for each of our extensions but what does the customer hear when they call in after hours?  Are they giving a list of names or options to hit?
Thanks!

Here's my situation: 

My Zoom version is 5.14.5. This is a long one, but please bear with me.

I work for a small conglomerate. Our phone systems are organized as follows. The order is top to bottom: 
 
Unique telephone number 

Main auto-receptionist
Call Queue

Members are the same in each call queue for each business, respectively. These members receive calls, then transfer calls to other users at our company. 

It is important for our businesses not to be conflated with one another. We avoid this by a). having different telephone numbers, and b). having different auto receptionists with different greetings, voicemails, etc. (e.g. "Hello, thank you for calling Company A," etc.) However, another thing we need is to allow our users, who may work for both companies, to be able to change their outbound caller IDs to either company, respectively. 

I've enabled our users to be able to change their outbound caller IDs. However, whenever they switch their outbound caller ID (see attached photo) they get "Additional Company Number, Additional Company Number, Additional Company Number, etc." This would be fine, if when they selected one of these numbers, their outbound caller ID would reflect the auto receptionist these numbers are assigned to, but they do not. Instead, their outbound caller ID is usually our parent company, which, in turn, is assigned to our main site, which is, in turn, not the business they should be IDed under. 

I've had a lengthy discussion with Zoom support on this. They told me that caller ID is generated at the site level. Create different sites, and then assign users under the sites depending on what outbound caller ID they need. 

This could work for me, but at Zoom's current version (5.14.5), users can't be a member of more than one site. I could create multiple users for employees that work for different companies, but this is not tenable because users need to remain available to take calls for either business at any time. And they can only be signed into one Zoom user at a time. 

In light of this, Zoom support has told me that my needs cannot be met by their system. 

I understand that new legislation makes it harder for systems to account for multipler caller IDs due to fraud, etc. I also understand that is reliant on the phone carrier to display correctly (i.e. the caller id might show as a 9 digit direct dial number as opposed to the name of the site). Having a 9 digit number is fine by me, it just can't show as our site name, which doesn't apply to all the businesses we run out of our site. 

Does anyone have any solutions?