Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voicemails that have a beep at the beginning and then no sound. I've researched some of the phone numbers and it appears that businesses, individuals, and mobile phone numbers are being spoofed. Only a few legitimate calls and voicemails are actually coming through (which is normal) but I have to sort through them to find out which ones are real.

I was able to set up the Auto Receptionist so that myself and my colleagues can make outbound calls and receive inbound calls, and have also set up the message for when customers call in, but when clicking the extensions that are voiced in the message (and has been set up), it does not patch through at all. 

I want to ensure customers can submit the extension number, and be patched through to the proper individual. Currently the opening message continues until finished, and then patches through to the main recipient set up in our portal. 

I encountered an issue yesterday afternoon where all of our Poly VVX 450 phones went offline with the message "URL calling is disabled".  After some research, I found that all of the phones with a device (usually PC) connected to the phone's downstream ethernet switch port had reverted to the native VLAN, despite having an IP config for my voice VLAN.  This rendered the phones effectively offline and unable to reach the internet.  

I didn't have any network config changes applies for weeks.  I was using LLDP-MED to direct Poly phones to a voice VLAN while allowing the downstream switchport devices to use the native VLAN.  

The only thing I can think of is that there was a firmware update to my phones that went out Wednesday afternoon (~4pm ET).  Can we view firmware update logs for desk phones anywhere?  Can support provide this?  This page described a firmware being released on Jan 14, which although not the same date, is suspiciously recent.