Sending to vm auto when on a call

[shamrockcb]

Hello- is there a way to automatically send incoming calls to voicemail when on a call?  My phone keeps ringing while on a call and it interrupts the conversation.  I know that I can manually choose "do not disturb", but was wondering if there is an additional setting that can set this up automatically.  Thank you

[Ray_Harwood]

Welcome to the Zoom Community, @shamrockcb.

You probably have this setting in your Personal -> Phone -> Settings window in the Call Handling section:

Pick any of the other options, some of which will bring up additional configurations. You can pick Forward to voicemail and it'll just roll to your voicemail. 

[shamrockcb]

Thank you for taking the time to respond- I actually have "forward to voicemail" already selected so not sure why Zoom isn't doing that when I receive calls (when on a call).  Thanks anyhow!

[Ray_Harwood]

Hey, @shamrockcb.

Could it be that the ringing calls are coming from a number other than your own number? Like an IVR that routes to you, or some other unusual source.  Might be worth looking at the call logs (https://zoom.us/pbx/page/telephone/callLog).