Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Placing international calls

Hi We have Zoom Phone with unlimited UK & Ire calling. One of my team is trying to call a South African number - which we expected to be at a charged rate. However, Zoom will not connect the call at all, saying that our service plan does not support ... Show more

Hi

 

We have Zoom Phone with unlimited UK & Ire calling. 

 

One of my team is trying to call a South African number - which we expected to be at a charged rate.

 

However, Zoom will not connect the call at all, saying that our service plan does not support it.

 

How can I enable a form of international calling - which we understand will be charged above our monthly fee - so that these calls can be placed?


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BLOCK OUTGOING CALLS - BUT LET INTERNAL TO EXTENSIONS ONLY

I want to block outgoing calls from certain extensions/common area phones? but i want them to be able to call internal extensions only? Anybody know how? 

 

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Resolved! phone subscriptoion

i paid for zoom phone but i didnt get any number and i dont have an option to call .

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zoom phone

I am so frustrated!  I paid for zoom phone and have a phone number assigned as the main company number.  I do not need additional users or numbers or licenses but for the life of me I cannot figure out how to just use the company number!  Please help!

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Resolved! Using Zoom for reporting tardiness or absense?

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails? Show more

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?


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Room not available error, yet system works fine

I recently had to replace a ceiling mic at a customer site because of water damage. In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic. The system works fine, but the Room Not Available message shows on the start up ... Show more

I recently had to replace a ceiling mic at a customer site because of water damage.  In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic.  The system works fine, but the Room Not Available message shows on the start up screen. It refers to the P300 not being available as an audio device, yet it clearly shows up as the audio I/O device in the devices menu.  Anyone know how to make this message go away?


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zoom does not respect my default app for calls

I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app). Is there any way how can I defin... Show more
I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app).
 
Is there any way how can I definitive disable Zoom as a app for callto? Edit some plis file or thing like that?

Zoom: Version: 5.17.5 (29101)
macOS : Sonoma (14.3.1 (23D60))
 

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VoiceMail Access

As an admin -

 

Do we have access to check and forward voicemails from our Users? 

 

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Resolved! Zoom phone number change

Hello community, 

I'm new to the Zoom Phone (registered today) already have got an issue 🙂 

 

How can I change Zoom Phone number? I've got US number instead of Canadian (which I need) and now need to change it. 

 

Regards,

Muza

reply-icon Latest Reply - 

Play audio file through Zoom phone app?

I am using the Zoom phone app on my Mac and would like to be able to play an audio file, e.g. .wav, while on a call and have the caller hear it.Seems like a simple idea but I can't find any way to do it.If I just play the file I hear it in my headset... Show more

I am using the Zoom phone app on my Mac and would like to be able to play an audio file, e.g. .wav, while on a call and have the caller hear it.

Seems like a simple idea but I can't find any way to do it.
If I just play the file I hear it in my headset but it's not sent to the other person.

 

Is this possible?
I do I need to do something like play the audio through a speaker and hold my headset next to it? 😛


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