Picking up a coworkers phone call

[Suzanne33]

How do you pick up a coworkers phone call from your desk phone?

[Eliot · Accepted solution]

hi suzanne33,

There are at least two ways to enable picking up your colleague’s incoming call.  You can use group call pickup or use call delegation also known as shared line appearance.

Setting up and using group call pickup

Setting up and using group call pickup – Zoom Support

Setting up call delegation

Setting up call delegation – Zoom Support

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thanks,  eliot

[Suzanne33]

Thank you for your help.