Billing and Plans
We are experiencing an overage on our phone usage each month. Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?
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Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
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We are experiencing an overage on our phone usage each month. Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?
Hi ! I subscribed for Zoom Phone events on top of WebSocket connection via a Server-to-Server OAuth app, however I don't find the format description of the events to be received. Is this already supported ? Is it possible to receive real time events of a phone call ? Thanks.
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Since SMS is not possible yet in the UK our London sales and service team has been using WhatsApp. We are migrating from Fuze to Zoom phone soon. The UK team use case is to use WhatsApp Business for SMS for sending leads, lead information, click link messages and some marketing notes to already signed up clients. Anybody done any dev work to do this since Zoom hasn't?
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Sharks Sports & Entertainment (SSE) embraces its role as a community gathering spot in the San Jose area. Mostly known for ice hockey, the group also offers figure skating, family entertainment, and concerts to more than 3 million people, and strives to create meaningful connections to deliver memorable experiences for every guest. Have you seen, or could you see a similar benefit with Zoom Phone? Let us know your thoughts and questions in the comments below!
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Buen día! Busque donde solicitar el reembolso del cobro realizado el día de hoy y no encontré nada. Hay información en la comunidad pero las opciones no coinciden. Alguien podría ayudarme?
Has something changed with support? I used to get a response to all support tickets within a day or so. Now it seems if I open a ticket, it can sit there for weeks with no movement and I have to call in to support multiple times to get it assigned to someone who can begin to assist me.
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Hi! I am hoping that someone here will help me. I need to remove the extension assigned to my Zoom number. How do I do that? Thanks,
I'm enabling local survivability using ZPLS module, its registered and good with its service stats. I'm now finding the option to add SBC under its routing tab as per the guide given in the following link. Unfortunately, I don't see that SBC option. Any help would be appreciated. Configuring Zoom Phone Local Survivability module – Zoom Support
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Hello, I have several lines for different agents and some agents encountering issues they are unable to successfully utilize the keypress functionality, specifically pressing "1," to accept incoming calls,
Any way to fix this?
Hello friends, Not sure if this is even an option. Does zoom possess the capability for a customer to call my business line, hear a voice message that states press one to receive a quote with that option being forwarded to my admin, and a second option to reach me directly for more urgent matters? My business line is forwarded to my admins phone, so I still receive customer texts, but sometimes I would like specific customers to reach me directly. If this is an option, what settings would I adjust? Thank you in advance.
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