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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We currently use the Crestron MX50 and MX70 with the Mitel phone system as SIP devices. We are looking to upgrade to the Zoom phone system and are curious if we can use these devices on Zoom. I have seen in the past I can connect a Polycom IP6000 device to Zoom and use the phone's features. I would like to have that same functionality with the Crestron MX50 and 70 devices.
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Hi everyone, I need your advice around hoteling and common areas with physical phones. My specific question is in context of Zoom licensing and features. The use case is this: work areas which are NOT assigned to a specific person and need physical phones. The first thing that comes to mind is "common area" phones; but I'm looking for a way to find a more efficient allocation of Zoom licensing. You see, some times the hoteling areas won't be used by a human for months and common area phones require a license whether someone is using the phone or not. Is there a better way to solve this? For example, and I'm only mentioning this to spark ideas, I'm not looking for such setup pre se -- in the Cisco UC world there was this thing called "extension mobility" - basically one has a fleet of empty shell phones where a human logs-in (using the keypad) and then the phone becomes "theirs". Our standard user assigned license is Zoom One and yes one can assign multiple physical phones to a Zoom One user but there's no way to predict where they would sit. So back to the hoteling, what would you suggest?
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Hello, I have installed two different headsets for our receptionist. A Yealink WH62 UC and a Poly Voyager 4310 UC and I have the same problem with both, the button that should be used to answer incoming calls does not work. On the Yealink, it just made a beep when pressed and does nothing. On the Poly, it will answer a call once, then any subsequent attempts to answer a call do not work. On subsequent attempts, when the headset button is pressed to answer an incoming call, it sends the caller to voicemail. I've tried both of these headsets using the regular Windows Zoom client and they work as expected so I know that it isn't the hardware. The Yealink headset worked fine for around two years then suddenly, it stopped. Assuming it was a hardware problem, I recently ordered the Poly I mentioned earlier and it doesn't work either. That tells me that this is most likely a problem with Zoom. I'm guessing a setting was changed or an update broke this but can't be certain. I'd appreciate any tips or suggestions to get this working again. Thanks.
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I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up. From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated.
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Hi; I need help, whenever I attempt using Zoom on my android phone, it will display the following message: "Your device appears to be rooted , this may result in private data loss, crashes, or other errors, we do not recommend using zoom with your rooted device" What is the meaning of the message? and what is the solution to it? Thank you.
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I realize there is a 4 call limit on a zoom phone line. Is there any way to increase this limit with a configuration change, upgrade or add-on. In my business, I typically have a surge of calls when a new shipment is posted and easily surpass the limit, sending many people to voicemail.
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Hi Experts, I got an error when I tried to create a new provisioning template for AudioCodes 445HD. Parameter is provisioning/firmware/url= I am sure existing template which contains this parameter does work fine. But it is rejected as reserved parameter when create a template. Has anyone known this is limitation ware recently added? Regards.
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Hi,
I created a ticket three weeks ago. The contact list is disconnected from the outlook contact list which makes calling anyone outside of organization impossibly annoying.
How can I escalate the Ticket or get ANY SUPPORT?!
Zoom disconnects when app is running in background android.
Everything is updated.
