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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Cell Phones cannot call out.

Ok I have we have (1) number coming in. I have Grand Stream 2604p desk phone at my shop and (2) Cell phones with the zoom phone app on each. One is and android (mine) and the other is apple (My wife's. With the Line 2 service and calls coming into ou... Show more

Ok I have we have (1) number coming in. I have Grand Stream 2604p desk phone at my shop and (2) Cell phones with the zoom phone app on each. One is and android (mine) and the other is apple (My wife's. With the Line 2 service and calls coming into our number would ring all the phones. We could also call out on all the phones, and it would show the main line.

Now when we login to the zoom apps it just displays the extension number, and we cannot make any calls out.

Is there any way around this?  This is the most important feature we need.


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Phone Call History.

When we get an incoming phone call during normal business hours, it works fine. After hours it does not display any incoming calls. Is there something I need to do to get this to work?

Thanks for any help.  

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Zoom Desk /Poly vvx phone bootup

Hi Team, Can anyone explain me how zoom/Poly desk phone bootup process as - 1. Once we only configure the MAC in zoom admin portal, how phone gets registered? 2. How zoom finds the phone with MAC in network means using protocol and gets registered. ?... Show more

Hi Team, 

 

Can anyone explain me how zoom/Poly desk phone bootup process as - 

1. Once we only configure the MAC in zoom admin portal, how phone gets registered? 

2. How zoom finds the phone with MAC in network means using protocol and gets registered. ? 

3. In zero touch provision once poly vvx phone bootup does it send any traffic to zoom ? 

Can anyone explain me phone bootup process? Special for VVX and zoom phone ? 

 

 


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Multiple extensions (5 digit only) not a DID number to zoom phone

Hi Team, 

 

We have a query that Can we assign Multiple extensions (5 digit only) not a DID number to zoom phone ?. 

 

Can we configure ??.. 

 

Thanks, 

Yogesh Patil 

 

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SMS campaign keeps being denied

Hello, I am a self-employed service provider. I need SMS service and that is why I choose Zoom when I started looking for a softphone for my practice. I have not yet been able to set the SMS service up.Here is the recurring error : Tax id does not ma... Show more

Hello, I am a self-employed service provider. I need SMS service and that is why I choose Zoom when I started looking for a softphone for my practice. I have not yet been able to set the SMS service up.
Here is the recurring error : Tax id does not match with the company name or business type.

Please help ! I am registered as an enterprise in my province of Quebec, Canada, under my own name. I added my restration #, but nothing will do. Thanks.


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when calling some numbers with zoom phone, they returned as not in service.

when calling some numbers with zoom phone, they returned as not in service. when calling with other phone, these numbers are  in fact  working numbers.   Anyone had the same issue?  how to address this? 

 

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Silent ring tone for zoom calls on computer

Please show me how to access silent ring tone for zoom calls on computer.

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Audio Issue in Windows 11

Hello there, I recently Installed Zoom App in my laptop which has windows 11 OS. I'm using Zoom Phone feature but people cannot really hear me. I thought it was my mike issue but my mike is working absolutely fine with other applications. Can someone... Show more

Hello there,

 

I recently Installed Zoom App in my laptop which has windows 11 OS. I'm using Zoom Phone feature but people cannot really hear me. I thought it was my mike issue but my mike is working absolutely  fine with other applications.

 

Can someone suggest me a way to resolve this mike and audio issue?

 

TIA.


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Peer to Peetr advance port setup

Zoom has the option to modify the listening port range.  Is anyone using this feature? What is the best practice? Do you allow for one port or ten ports? How many ports should I open for p2p?

requesting availability of specific U.S. telephone number

How can I request availability for a specific U.S. telephone number (i.e. spells a name/word)?

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