tony_c
Newcomer
Newcomer
since ‎2023-08-31
‎2024-04-23

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Menu While Waiting in Queue

2023-11-29 07:51 AM
I am trying to create a flow where while the caller is on hold in queue they can be presented with an IVR Menu that allows them to press 1 to leave a voicemail. The flow would be that the caller goes into queue because no agents are available, after ...

BYOC Routing Rules

2023-08-31 06:55 AM
Hello, we are implementing BYOC to leverage our existing SIP provider for calling. In our CUCM environment dialing a 7 first is required to get an "outside line". Zoom phone does not require this so rather than instruct Zoom phone users to begin usin...