Good morning,

I would like to have the Call Queue Historical Reports automatically in PDF format every Monday by email. For this I went to account management, subscription center, add and I configured like the screenshot below.

Screen configuration

I received the email with an attachment to the report but it is in CSV format and therefore illegible. Having a power pack license, in the analytics & reports, zoom phone analytics, call queue historical reports menu, export to PDF format is possible. I would like to do this automatically rather than having to systematically go to the administration portal.

Screen PDF

Do you have a solution? Thanks in advance.

Hello,

I have installed two different headsets for our receptionist.  A Yealink WH62 UC and a Poly Voyager 4310 UC and I have the same problem with both, the button that should be used to answer incoming calls does not work.  On the Yealink, it just made a beep when pressed and does nothing.  On the Poly, it will answer a call once, then any subsequent attempts to answer a call do not work.  On subsequent attempts, when the headset button is pressed to answer an incoming call, it sends the caller to voicemail.  

I've tried both of these headsets using the regular Windows Zoom client and they work as expected so I know that it isn't the hardware.  The Yealink headset worked fine for around two years then suddenly, it stopped.  Assuming it was a hardware problem, I recently ordered the Poly I mentioned earlier and it doesn't work either.  That tells me that this is most likely a problem with Zoom.  I'm guessing a setting was changed or an update broke this but can't be certain.  

I'd appreciate any tips or suggestions to get this working again.

Thanks.

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up. 

From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated. 

Hi Experts,

I got an error when I tried to create a new provisioning template for AudioCodes 445HD.

Parameter is

provisioning/firmware/url=

I am sure existing template which contains this parameter does work fine. But it is rejected as reserved parameter when create a template.

Has anyone known this is limitation ware recently added?

Regards.

Hello to all!

I have zoom Pro account and I have recently signed off for $15/month phone service. I set up the phone and the phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan". What does that mean? Does that mean I cannot make calls to outside numbers? Can someone, please help?

Thank you!