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Zoom AI Companion2023-08-31 06:55 AM
Hello, we are implementing BYOC to leverage our existing SIP provider for calling. In our CUCM environment dialing a 7 first is required to get an "outside line". Zoom phone does not require this so rather than instruct Zoom phone users to begin using a 7 to dial an outside line, I would like to amend the routing rules to add the 7 to the beginning of a dialed number. I'm assuming this is accomplished through the translation but I'm not familiar with how to write that. Any help is much appreciated!
2023-09-01 06:16 AM
hi tony_c,
I suspect that the cucm dial 7 for outside line is only required by cucm to route outgoing calls to your sip provider. With zoom byoc, your users would not dial 7 to get to your sip provider for an outside line.
Zoom provides at least two byoc approaches – cloud peering and premise peering. Cloud peering works with many sip providers.
zoom-phone-provider-exchange-partner-overview-solution-brief.pdf
https://explore.zoom.us/en/products/zoom-phone/provider-exchange/
I suggest you contact your zoom account team to discuss options.
some links on byoc:
𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗨𝘀𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗦𝗕𝗖 | 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗭�...
Zoom Phone - Bring Your Own Carrier.pdf
zoom-phone-provider-exchange-partner-overview-solution-brief.pdf
Call Routing Methods – Zoom Support
Comparison of call routing methods – Zoom Support
Zoom Phone | Ribbon Communications
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thanks, eliot