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Extension numbers no longer working

ClareCIMC
Newcomer
Newcomer

Hi - we use Zoom phone desktop apps and Polycom phones. Our extension numbers are working on the Polycoms, but not dialing from the App. When keyed in, possible contacts are displayes as suggestions, not the colleague. Suggestions? 

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi clarecimc,

 

make sure dial by name directory is enabled.  toggle it to enabled.

Eliot_0-1693612942361.png

Using a dial-by-name directory – Zoom Support

Managing Zoom Phone directory – Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot