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After pressing phone extension 1 or 2 the wait is too long to get to extension how do I shorten it

Vibrance
Newcomer
Newcomer

‎2023-09-20 05:12 PM

The line rings and rings after pressing extension 1 or 2 before getting to the line or voicemail of the people on the extension. How can I shorten the delay?

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1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-09-25 04:23 AM

hi vibrance,

 

you can change the max wait time a caller will wait in the queue.

Eliot_0-1695640829252.png

 

phone system management->call queues->profile

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

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