cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Call Control not activaing on the Zoom app Settings -> Phone -> Call Control

belicon27
Explorer
Explorer

I have turned on Call Control on the Zoom Portal, but the phone (Poly Edge E320) doesn't seem to work.  I clicked on the Zoom app, went to the settings - Phone and Call Control, and clicked on the Poly Edge E20, but it timed out.  Has anyone run into this issue?

1 ACCEPTED SOLUTION

There was a pop-up on the phone to allow the Call control.

View solution in original post

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi brlicon27,

 

a few things to check:

1.  under phone system management->phones & devces, what is your e320 status, last provision date and firmware?

2.  under phone system management->users & rooms->users->user settings, does call handling show your e320 as one of your devices and what is call handling ring mode?

 

thanks,

 

eliot

There was a pop-up on the phone to allow the Call control.