Call Control not activaing on the Zoom app Settings -> Phone -> Call Control | Community
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Newcomer
belicon27
Newcomer
September 22, 2023
Solved

Call Control not activaing on the Zoom app Settings -> Phone -> Call Control

  • September 22, 2023
  • 1 reply
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I have turned on Call Control on the Zoom Portal, but the phone (Poly Edge E320) doesn't seem to work.  I clicked on the Zoom app, went to the settings - Phone and Call Control, and clicked on the Poly Edge E20, but it timed out.  Has anyone run into this issue?

Best answer by belicon27

There was a pop-up on the phone to allow the Call control.

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
September 25, 2023

hi brlicon27,

 

a few things to check:

1.  under phone system management->phones & devces, what is your e320 status, last provision date and firmware?

2.  under phone system management->users & rooms->users->user settings, does call handling show your e320 as one of your devices and what is call handling ring mode?

 

thanks,

 

eliot

B
Newcomer
belicon27AuthorAnswer
Newcomer
September 27, 2023

There was a pop-up on the phone to allow the Call control.

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