My Zoom app is partially working. The video is working fine, but the phone app disconnects after a random time. I use the phone on a Windows laptop. Sometimes it will be connected for 30 minutes, Sometimes it will be connected for 2 hours. After a set time period, it will give me an error of "Not connected". I restart the computer. It fixes the issue for a random time period. I restart the router/modem, if fixes the issue only to be disconnected at some random time interval. I shut down the app completely with the task manager. It fixes the issue only to disconnect some random time period again. 

The video feature doesn't have the same issue. It is only the phone. The phone will also disconnect mid-conversation. How do I fix this?

The firewall settings work for Google and Microsoft. Also on a different windows laptop.

Is there a way of making sure phone recordings are not massive? Phone recording voice/ speech does not need a recording studio's precision. I would rather have a smaller size file. Does anybody know how to set the phone recording file size?

Many thanks

Perhaps it's just me, but the inability to 'favourite' a contact in my mobile phone contacts directory on the zoom phone mobile app is very irritating. Having to 'invite as a zoom contact' to enable this capability is ridiculous - I can hardly invite a call centre!

I have two phones that are provisioning and are indeed connected to the network but it will still won't receive any calls.

Upon checking the admin portal I found that the devices did not show any IP addresses.

Factory resetting also didn't help

We tried connecting the phones to a separate network - that works.

Hello,

I have my 10DLC and the Campaign approved.

We are using verbal onboarding campaign with only allowing web links. 

That being said, what kind of verbiage should we be putting out to our Faculty and Staff that are going to be leveraging SMS to students?

I am hearing that we may be required to add "reply STOP to stop receiving SMS messages.   Beyond that what or how should we "train" our users to send SMS the correct way so as to not create an issue.

I would like to have automated text respond to people who text us when the office is closed.

For example, "Thank you for contacting Flex. Inbound texts are not currently being monitored. If you received this message during the hours of 8a - 6p ET Monday - Friday and need further assistance, please email or call."

How do I set this up?

Thank you!