Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! How to set numeric passcode for dialing in

We have a Zoom meeting that most folks connect to via smartphone or computer. However, occasionally people need to dial in, bypassing the Internet. This means that the passcode has to be numeric. Upon testing, it seems that merely choosing the digits...

Accepting an external Queueing platform

Has anyone had any success in using a third party queueing platform (we are find Zooms call queues quite limited). We are tying to have our queueing system forward to a Zoom shared line group but it doesn't appear to have the capability to "send busy...

davidmc by Newcomer
  • 581 Views
  • 1 replies
  • 0 likes

Using the * and # options in IVR

I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. When I've tested it, there is always a recording that co...

Zoom Phone - Contact Lookup on VVX 450

Is it possible to perform a directory lookup when dialing an extension on a VVX 450? This would be similar to when you enter an extension and a lookup is done in call history, but obviously the person has to be in the call history. It does not search...

smcgoff by Zoom Partner
  • 918 Views
  • 2 replies
  • 0 likes

Resolved! Zoom Phone Basic and a physical phone

I have a few rooms where all I need is an internal "extension to extension" option... does this exist? What is the cost? When I try to add a physical phone to a basic user I'm told that I need a license... I dont need any advanced features and dont w...

wofitz by Newcomer
  • 6719 Views
  • 5 replies
  • 0 likes

Answering Service

We have a third party answering service. At 9 PM we forward calls to a phone number (a zoom line) that the answering service has configured. How should I configure this particular line? I had it set as an auto receptionist, but when we tested this it...

app error for setting phone number

Hello ,,珞I have a problem about setting my phone number at zoom app.I want to set my phone number at zoom app.(I could set my cell phone number on computer zoom)My phone model is iPhone mini 12.I've done everything I can.But it didn't get better, so ...

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