Zoom Phone System
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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Routing Voicemails to Extensions to the a user

We are a self-storage facility operator and have all calls routed into a Zoom Call Queue. The calls are then routed to a user in our call center. After hours, or on weekends, we want all calls routed to this same user's voicemail box so he can return... Show more

We are a self-storage facility operator and have all calls routed into a Zoom Call Queue.  The calls are then routed to a user in our call center.  After hours, or on weekends, we want all calls routed to this same user's voicemail box so he can return the calls the next day. 

Is there a way to route these after-hours calls through the queue to this users extension to that all voicemails are in his account?  Or does this happen automatically?  Thank you for your help


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Extension Number

Hi, I am fairly new to zoom and while setting up the zoom phone, extension number #800 was assigned automatically. I am unable to understand the steps how to reset it or delete the extension number.

 

Any help or direction would help 🙂

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Zoom-Salesforce integration not working

I've integrated Zoom with Salesforce as per the instructions provided by Zoom, but when I try to sign in to Zoom from Salesforce by clicking the phone icon, I sign it, but it gets this error " Attempt to de-reference a null object".It says I have suc... Show more

I've integrated Zoom with Salesforce as per the instructions provided by Zoom, but when I try to sign in to Zoom from Salesforce  by clicking the phone icon, I sign it, but it gets this error " Attempt to de-reference a null object".
It says I have successfully logged in, but it gets stuck on loading, while back in Salesforce, it still asks me to log in. Any ideas?

 


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Zoom on Polycom VVX450 randomly disconnecting calls and Uploading 1 of 1 core files

This appears to be happening only to my remote users and it has happened to me. I was on a call and then wham, the phone went out and it took 10 minutes to reboot (no exaggeration for purposes of getting faster answers). One of my teammates believes ... Show more

This appears to be happening only to my remote users and it has happened to me.  I was on a call and then wham, the phone went out and it took 10 minutes to reboot (no exaggeration for purposes of getting faster answers).  One of my teammates believes if there is a glitch in the Matrix (aka the wifi) goes out, then the phone restarts.  However, I have been able to disprove that since my phone is not using POE I simply pulled the ethernet cord, waited and then plugged it back in.  It did not reboot.  Is there a way for me to get a log of what is happening on the phone. I am an admin so I should be able to do most things but I don't know what I don't know.  Also, with that in mind, is there a way to make sure that updates don't get installed until say after 3:00 AM the next morning so that no one gets disconnected?  Thank you in advance for any help you can provide.  Oh and PS. I unplugged the phone just to see if there was really any updating to it and it took 10 minutes again stating Uploading 1 of 1 core files.


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Resolved! Can't call out

I can't call out. I checked the settings and the unlimited calling is assigned to me.

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Dial by Name Directory has emails instead of first names

Looking at our company directory a few employees have their emails listed as their first name. Last names are correct. How do I change this? I tried in user profiles but their first names are listed correctly there. Thank you!

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Poly VVX 350 Configuring Key

Hey All I have attempted to configure a Poly VVX 350 using the Provision template in zoom, I want to configre the VM key to just dail *86 vs going through the menu.

 

This is what I have tried so far.

 

<key key.VVX350.21.prim="$FMessages$"*86$Tinvite$" feature.enhancedFeatureKeys.enabled="1" />
<key key.21.function.prim="*86" feature.enhancedFeatureKeys.enabled="1" />

 

Both of these methods have not worked so far.

 

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Alert in SMS

Hello. We are getting this message when we send a message to a person now on SMS"We don't know if this number has given consent. Only message this user if they have given consent."Is anyone else getting this? And, if the person has given consent, how... Show more

Hello. We are getting this message when we send a message to a person now on SMS
"We don't know if this number has given consent. Only message this user if they have given consent."
Is anyone else getting this? And, if the person has given consent, how do we stop this message from showing? TIA


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SMS Campaign rejection

Got error when submitting SMS Campaign. Not sure how to fix. Here is error message below. Make changes to the following errors and then resubmit.Upstream CNP declined sharing request for campaign C1SSQ5D. Explanation: Campaign Rejected due to Disallo... Show more

Got error when submitting SMS Campaign.  Not sure how to fix.  Here is error message below.

 

Make changes to the following errors and then resubmit.

  • Upstream CNP declined sharing request for campaign C1SSQ5D.  Explanation: Campaign Rejected due to Disallowed Content (Third Party Data Sharing). Terms of Service/Privacy Policy indicate Third Party Data Sharing. Consent to messaging cannot be transferred between Third Parties. All affiliate marketing must be carrier approved. Please refer to CTIA Messaging Principles and Best Practices. This Customer appears to collect numbers by webform and is missing a disclaimer to SMS messaging. Consent to messaging should not be obscured in TOS. Please correct and resubmit.

 


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