Zoom Desk Phone not working

[u10009]

I have two phones that are provisioning and are indeed connected to the network but it will still won't receive any calls.

Upon checking the admin portal I found that the devices did not show any IP addresses.

Factory resetting also didn't help

We tried connecting the phones to a separate network - that works.

[Eliot]

hi u10009,

have you provisioned and connected the w60b (base) to your internet?

does your internet firewall have the necessary zoom ports open?

https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot