Zoom Desk Phone not working

u10009 · ‎2023-09-18

I have two phones that are provisioning and are indeed connected to the network but it will still won't receive any calls.

Upon checking the admin portal I found that the devices did not show any IP addresses.

Factory resetting also didn't help

We tried connecting the phones to a separate network - that works.

Eliot · ‎2023-09-21

hi u10009,

have you provisioned and connected the w60b (base) to your internet?

does your internet firewall have the necessary zoom ports open?

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

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