With our old phone carrier (ENA), the secretaries in our school buildings could transfer a call directly to a teacher's voicemail. That option no longer appears for them with Zoom. Is there something on our end we need to do in order for that to work?

They do this when a teacher is actively teaching a class and they don't want to disturb them. We know there is a DND button on the phones, but the teachers have a habit of not turning that back off.

Thanks in advance!

How do you display the BLF status of desktop phones from the desktop application? I have a receptionist that will be using the desktop application for call transferring who will need to monitor the status of physical phones. 

Right now all phones just show as "offline" under contacts. See photo attached. However, anyone using the desktop application shows the correct status.

Hello, let me briefly explain my concern. I am a Canadian citizen and have an active Canadian phone plan. Currently I live in Turkey and would like to port my Canadian number to Zoom. Additionally I would like to get a new US phone number.

Can i just get the yearly subscription for these services and start using them from Turkey with just an internet connection or do I need something else like contacting Turkish telecommunication platform or getting a VPN that has a US IP number.

I am so confused about what the VoIP infrastructure is so I need your help..

Regards,

Hi,

We integrated Zoom phone in Dynamics a couple of years ago, seems to run ok most of the time. However last week a few of our users reported the app just crashed and closed when they were in the middle of a call, just wondering if anyone else noticed anything or if there is a fix available?

Thanks

Ted

We're migrating from a Cisco phone system to Zoom.  We currently have a door access system with an external doorbell/speaker that connects to a Valcom door answering system.  Two wires come out of the Valcom into a Cisco router's FXS port.  The router detects an off-hook condition when the doorbell is pushed and dials a number on the Cisco system.  I'm trying to find a solution that replaces the Cisco system.  As I see it, we need to be able to land a two-wire connection on it, have it monitor for when the line goes off-hook, and then dial a pre-programmed number.  

Any ideas on how to do this?

Our company received an email that had the subject "Action Required: Update Certificate Trust Stores" Then proceeded to say:
 
"In keeping up with standard industry practices, Zoom will be updating its current single sign-on (SSO) certificate ahead of its expiration on Tuesday, January 2, 2024. Our new SSO Certificate will be issued from the G2 root. As such, we are reaching out to notify you that you may need to add a new certificate to your trust stores prior to Dec 1st, 2023, to avoid a service disruption.

If you have configured your systems to trust the DigiCert Global Root G2, then no action is required. Please consult your vendor documentation to understand if your device includes/trusts this certificate in its software or firmware. However, if you only include/trust the DigiCert Global Root CA, you will need to install and trust Zoom’s upcoming root certificates on your device operating system and/or firmware by Dec 1st, 2023 to avoid a service disruption. In addition, if you chose to disable the automatic update or if your IDP does not support automatic certificate rotation, action may be required for your account. More details to come. "

However when I try to contact Zoom support I am directed to a 3rd party vendor Lumen website. I have been unable to get a hold of Lumen support regarding this issue. Can anyone tell me how do I check to see if our systems have been configured to trust the DigiCert Global Root G2?

When I receive a call on my Android Phone, I try to answer it and a get the following message "Error - Failed to accept the call while system phone call is ongoing".  I have not had any issues with this until the last 2 day.  I believe there is nothing running on my phone at the time of the incoming calls and I am able to answer the call if I go through my laptop.  Yesterday, I uninstalled the Zoom App from my phone and reinstalled it and it seemed to work for 24 hours.  Any suggestions?