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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

8440 Spectralink Phone

I am trying to get Spectralink 8440 phones working with my Zoom account.

The phones I have only have 5.6 firmware on them.

The documentation says they need 7.5

Where can I get the 7.5 software from?

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Creating a pause in text to speech for Music on Hold setting

When setting up my settings in Zoom Phone for a call queue, in the Music for hold setting, I am using text to speech. Is there a way to add a "pause" in my text to speech message before it immediately repeats the message? I would like to add a 5-10 s... Show more

When setting up my settings in Zoom Phone for a call queue, in the Music for hold setting, I am using text to speech.  Is there a way to add a "pause" in my text to speech message before it immediately repeats the message?  I would like to add a 5-10 second pause before the message repeats again.  Any tips?


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Zoom phone for Salesforce

I have configured Zoom Phone for Salesforce and have it mostly working. The one issue I am having is the Related To objects being displayed in the softphone layout. There are a number of them I don't want users to select from and one that is not ther... Show more

I have configured Zoom Phone for Salesforce and have it mostly working.  The one issue I am having is the Related To objects being displayed in the softphone layout.  There are a number of them I don't want users to select from and one that is not there that I do want them to use.  How do I configure these?


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Desktop interruption

Is there a way to prevent the desktop dial pad from popping up when there is an incoming call and interrupting me when I'm working on other computer items? I've checked settings and cannot find one.

 

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Max merged calls

Is there a maximum number of calls that can be merged? Our team works with people who don't speak English, so we often need to merge in translators as well as other staff members. As we're building out those workflows, we wanted to understand if ther... Show more

Is there a maximum number of calls that can be merged? Our team works with people who don't speak English, so we often need to merge in translators as well as other staff members. As we're building out those workflows, we wanted to understand if there is a limit to the number of calls that we can merge together.


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Subfolders in personal contacts list

My work just started using Zoom phone. Can I create subfolders in my Personal Contacts list, such as clients, vendors, suppliers, etc.

ZoomPhone report on the number of voicemails left per user.

We have a business requirement to report how many voicemails were left per ZoomPhone user.

Is there a way to achieve this?

Thanks,

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zoom telephone with phone taking software

If I purchase the Zoom telephone service is it possible to record phone calls with note-taking software like read.ai or Fathom? 

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I am going on vacation - how do I get my phone to go to an out of the office message?

I am going on vacation - how do I get my phone to go to an out of the office message? I recorded the message in the settings screen and tested but VM doesn't pick up

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Resolved! Change Common Area Voicemail greeting

Hello, We have a few common area locations that have active mailboxes. They also need to change the greeting quite often. Right now, the only way I know of changing the greeting is by me uploading a new file. I would like the end user to be able to c... Show more

Hello,

 

We have a few common area locations that have active mailboxes.  They also need to change the greeting quite often.  Right now, the only way I know of changing the greeting is by me uploading a new file.  I would like the end user to be able to change the greeting on the phone that is sitting there.

 


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