When my iPhone is locked, my Zoom Workplace iOS client appears offline in the Zoom for Lightning Softphone. When I unlock my iPhone, refresh my browser, the softphone then sees my iPhone again. 

When I click to call in Salesforce, I'm expecting to start the call on my iPhone, but I cannot because it sees my iPhone client as offline.

Troubleshooting Steps Taken:

1. Confirmed latest versions installed

2. Confirmed user is not in a call queue

3. Confirmed iPhone Client works when iPhone is unlocked, and does not work as soon as it is locked.

Current Settings:

• Application Versions Installed:
  • iPhone 15 Pro with iOS 17.5.1
  • Zoom Workplace for iOS 6.1.1 (16388)
  • Zoom for Lightning (2.15.1) installed in our Salesforce org
• Zoom Admin Settings
  • Phone System Management
    •  Users -> User
      
      • Call Handling: 
        • Zoom Mobile Apps: ON
        • Zoom Phone Appliance Apps: ON 
        • Zoom Desktop Apps: ON
  • Account Management
    • Account Settings
      • Zoom Phone 
        • Zoom Phone on Mobile: ON
        • Automatically Call From 3rd Party Apps: ON
• iOS Zoom Workplace Settings:
  • Notifications ON
  • Background App Refresh ON (Wi-Fi & Cellular Data)
  • Third Party Call Control
    • Zoom for Lighting -- ZP/ZM/ZW: Always
• Zoom for Lightning Settings
  • User Account Authorized

Hi, 

Previously, I was using 8x8 as our VoIP provider and used the AudioCodes MP-114 ATA's to connect to our IP based overhead paging system. The ATA is connected to the station port on a UTI(Universal Telephone Interface) and the UTI is connected to the microphone module connected to our paging equipment. We are using Rauland TelecenterU. When I call to the extension that is programmed for port 1 on the ATA, I get a "The user you are trying to reach is unavailable right now", but when I call from the ATA using an analog phone, it works. A Zoom representative told me I don't have to change any of the settings within the web interface of the ATA from the Zoom provided CPM file. Any help is appreciated at this point!

Thanks!

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement

We started getting this issue today and I cant find any information if this is known by Zoom or if there is a larger issue here.

When we take inbound calls to Zoom whether a BYOC across our enterprise SIP trunks from our own SBCs that feed to Zoom or Zoom dedicated DIDs so the routing is cell phone > PSTN > Zoom we are seeing that we get back to back missed calls showing up for a single inbound call to Zoom and then eventually the 3rd call rings through to the client. The other related issue is similar where we get a missed call showing then getting 2 simultaneous calls inbound at the same time for the single call that was sent from the cell phone.

Not sure what is going on but we have narrowed the issue down to Zoom via cell phone to a Zoom DID test.

We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen.  It will only ring one device instead of all at the same time.  This has only happened recently.  Is there is fix or is this a broken feature since the last update?

Hi!

I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far:

vlan device.set="1"
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"

In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20.

Thanks!

Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connect just fine?