Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Pre-assigning phone numbers prior to porting

My company is currently switching from RingCentral to Zoom Phone. I was informed by Zoom that I could pre-assign our RingCentral numbers prior to porting them over to Zoom. I would like to do this so we do not experience any down time. However, Zoom ... Show more

My company is currently switching from RingCentral to Zoom Phone. I was informed by Zoom that I could pre-assign our RingCentral numbers prior to porting them over to Zoom. I would like to do this so we do not experience any down time. However, Zoom has not been able to tell me how to do this. Do I need to initiate the port of all our numbers and during the process I will be able to pre-assign? Or can I pre-assign prior to initiating the porting process? Any help would be appreciated.


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Resolved! SMS question

Hi. I'm trying to get an answer on this.

 

I'm looking to port my number over from another provider but I wanted to know if I have the ability to send direct sms messages to the phone number and from my phone number?

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I can't hear the ZoomPhone for Salesforce recording.

I have linked Salesforce and ZoomPhone.I should be able to listen to recordings in the blue box in the following image in Salesforce, but the icon does not appear.Can anyone help me with a solution? https://org62.my.salesforce.com/sfc/p/000000000062/... Show more

I have linked Salesforce and ZoomPhone.
I should be able to listen to recordings in the blue box in the following image in Salesforce, but the icon does not appear.
Can anyone help me with a solution?

 

https://org62.my.salesforce.com/sfc/p/000000000062/a/3y000001kr0P/IW6g_PpYEju6RIu7.EmBsgseF5Uy2M2wDyEUtkpax3I


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Phone Queue's

We use a phone queue and I move people around in it quite often or delete and add a new member. In order to move people around, I have to delete names and then re-enter them. A drag and drop feature would be incredibly useful!! 

Unable to Complete Call Due to Restrictions Set by Your Administrator

Hi! I tried searching for something on-point but I can't find my situation through search here. Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, o... Show more

Hi! I tried searching for something on-point but I can't find my situation through search here.

 

Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, or when I try to place a call, I get the same message: "We are unable to complete your call due to restrictions set by your administrator."

 

I am the only administrator and I have not set any restrictions, and checking the usual suspects isn't revealing anything that appears misconfigured. 

 

Anyone have any advice on this problem?


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Receive Queue Calls by schedule?

Is there any way to define Membership Call Queues by a schedule?I have membership of 3 call queues, but only want to for example, have two of them active between certain time of the day. Saves me having to remember to not answer certain calls for whe... Show more

Is there any way to define Membership Call Queues by a schedule?

I have membership of 3 call queues, but only want to for example, have two of them active between certain time of the day. 

Saves me having to remember to not answer certain calls for when I'm not covering those departments 🙂


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MISSED CALLS NOT SHOWING

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang Show more

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang


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View DND from BLF or Other way?

How can my Office Manager - see from her phone if someone put their Phone on DND?  Can the BLF change ? or what are the options? We are using VVX Poly Phones. 

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Can't 'Connect Phone Contacts' in the Zoom app

Hi Members, I'm using the latest Zoom Android app on a Samsung Z Flip 3, I'm based in the UK. When I try to add my mobile number to the 'Connect Phone Contacts' section, I'm presented with the verification code, I type it in correctly but it errors b... Show more

Hi Members, I'm using the latest Zoom Android app on a Samsung Z Flip 3, I'm based in the UK.

 

When I try to add my mobile number to the  'Connect Phone Contacts' section, I'm presented with the verification code, I type it in correctly but it errors back 'Failed to register phone number, please check your network connection and try again'

 

I am on the net either using WiFi or Data, and my Zoom profile contact number has been validated on the website successfully.

 

What's the issue please, does anyone know?

 

Thanks for any help


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How To Detect When An Incoming Call is a Zoom Call

All Zoom calls route to my mobile phone.  In addition to Zoom calls, I also receive non-Zoom calls on my mobile phone.  Is there a way to detect when an incoming call is a Zoom call?  

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