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2024-01-21 11:47 PM
my teammate cant join the audio by computer. anyone know how to solve? he cant tick the checkbox in setting for this.
2024-01-31 02:53 PM
Hi wales,
The issue may be a lack of audio devices such as a microphone and or speaker assigned to the desktop client.
Your teammate could use the zoom desktop client, a zoom mobile app or a zoom certified desk phone. The desktop client and mobile apps require a microphone and a speaker. On the desktop client, (a) the microphone could be a usb microphone or headset with a microphone and (b) the speaker could be an actual speaker or a headset with an earphone. The mobile apps usually use the built-in speaker and microphone.
your teammate can check his/her settings to see what audio devices are assigned to the client or app.
Please also see
Changing settings in the Zoom desktop client or mobile app
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060612
Troubleshooting audio issues
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061902
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
thanks, eliot