Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

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Latest Posts Trending Posts Solved Unanswered

Dial by name

We use dial by first name within our Zoom phone setup. We are trying to find a way to flip the order the system presents two staffers with the same first name. Basically, we have a Mary Jones and Mary Smith. Jones is a back-office worker while Smith ...

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Resolved! Setting Polycom VVX 350 Default Ringtone

Hello, We are trying to set a global default ringtone for these devices. I have created a provisioning template and tried using the following variables. None of them led to it setting a default ringtone. I have tried looking at Poly's other documenta...

Resolved! Cannot forward to External Contacts

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller...

Real time analytics

Hello- Looking for a way to see who is on the phone in live time. I have the Real Time Analytics and I can see how many people are on from the dashboard. Also if I do into specific queues, I can see who in that queue is on- but is there a way I can s...

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