Hi Zoom Community --

My company is an authorized Social Security partner, providing services to benefits recipients. We can only store Personally Identifiable Information (including call recordings) on local machines or encrypted in the cloud. It doesn't look like Zoom provides these options for call recordings (unlike meetings & webinars that can be stored locally). 

Are you aware of any solution / add-on that would allow us to store recorded Zoom calls locally?

Thanks!

I want to have one phone at the office and one at home that I want ring at the same time; there would only be one phone number for both phones.

I have been told this is called twining a phone. 

Does anyone know if this is possible with Zoom phone?

I have a Yealink MP56 and have not bought the other phone yet. 

Any advice or commentary would be great.

To all,

I have just joined a law firm as part of their IT support and some of the attorneys in the firm have not been saving their SMS messages with their various clients in their zoom meetings.  Is there a way to recover text messages (up to 3 years old) using an existing web api (format shouldn't matter) based on a cell number? Or perhaps by some other approach?

I set up and provisioned two Grandstream GRP2602W desk phones on the same LAN.  I now need to move one of the phones to a different network, which requires the admin password.  I am the owner of the Zoom account and my Zoom password is not accepted.  Neither is the default password on either of the two desk phones.  Grandstream support tells me that, if the phone has been provisioned, I (the admin) should know the admin password.  Any ideas on where I can determine what "other" admin password was set during the original provisioning?  Thanks.

We, as a company, have just ported over to Zoom phone.  We came from RingCentral.  There is a feature that RC has is called HUD and it shows the real time status of a user.  It will show what status they are in and if they are on a call, who they are on a call with.  Does Zoom or Analytics have anything like this?  We don't have the contact center.

Joe

Ok I've followed the written directions and just can NOT figure out how to fix this.  Not having live support really makes me considering going to another phone product.  Hoping someone here can help because I just can't make it right no matter how I try.  I've done everything as outlined in the directions and still can't fix it.

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Zoom Workplace has some keyboard shortcuts for phone functions, like handling calls that are incoming or in progress.  The shortcuts for making calls are few and awkward.  I found that on my macOS machine, I could use command-F to search for the name of a contact, but once it was found, the keyboard access to select a phone number and dial it is very, very awkward.  Awkward as in very easy to accidentally choose the wrong number.

I wonder whether people in this community have any suggestions for better ways to access phone features via the keyboard.  Maybe there are some other shortcuts I should use.  If not, I think I'll need to send some feature requests to Zoom support.