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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

How To Detect When An Incoming Call is a Zoom Call

All Zoom calls route to my mobile phone.  In addition to Zoom calls, I also receive non-Zoom calls on my mobile phone.  Is there a way to detect when an incoming call is a Zoom call?  

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Give phone user access to recordings

Hi Community,

I would like to allow one of my phone users to listen to recordings made by others on her team.   Nothing else, just recorded phone calls.  If this is possible, how do I go about setting it up?

 

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Resolved! Zoom only contacts, not personal

I have just started using Zoom Phone for my business. I would like to store business contacts so that in the app I can see their name/association, but I do not want to give the app access to my personal contacts. Is this possible?

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Resolved! Call Park Reversion

Is there a way for a parked call to ring back to the call queue instead of the person that placed the call on park if the call isn't picked up after a certain amount of time? The customer's old system was able to do this and they are requesting it. Show more

Is there a way for a parked call to ring back to the call queue instead of the person that placed the call on park if the call isn't picked up after a certain amount of time? The customer's old system was able to do this and they are requesting it.


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Routing Voicemails to Extensions to the a user

We are a self-storage facility operator and have all calls routed into a Zoom Call Queue. The calls are then routed to a user in our call center. After hours, or on weekends, we want all calls routed to this same user's voicemail box so he can return... Show more

We are a self-storage facility operator and have all calls routed into a Zoom Call Queue.  The calls are then routed to a user in our call center.  After hours, or on weekends, we want all calls routed to this same user's voicemail box so he can return the calls the next day. 

Is there a way to route these after-hours calls through the queue to this users extension to that all voicemails are in his account?  Or does this happen automatically?  Thank you for your help


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Extension Number

Hi, I am fairly new to zoom and while setting up the zoom phone, extension number #800 was assigned automatically. I am unable to understand the steps how to reset it or delete the extension number.

 

Any help or direction would help 🙂

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Zoom-Salesforce integration not working

I've integrated Zoom with Salesforce as per the instructions provided by Zoom, but when I try to sign in to Zoom from Salesforce by clicking the phone icon, I sign it, but it gets this error " Attempt to de-reference a null object".It says I have suc... Show more

I've integrated Zoom with Salesforce as per the instructions provided by Zoom, but when I try to sign in to Zoom from Salesforce  by clicking the phone icon, I sign it, but it gets this error " Attempt to de-reference a null object".
It says I have successfully logged in, but it gets stuck on loading, while back in Salesforce, it still asks me to log in. Any ideas?

 


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Zoom on Polycom VVX450 randomly disconnecting calls and Uploading 1 of 1 core files

This appears to be happening only to my remote users and it has happened to me. I was on a call and then wham, the phone went out and it took 10 minutes to reboot (no exaggeration for purposes of getting faster answers). One of my teammates believes ... Show more

This appears to be happening only to my remote users and it has happened to me.  I was on a call and then wham, the phone went out and it took 10 minutes to reboot (no exaggeration for purposes of getting faster answers).  One of my teammates believes if there is a glitch in the Matrix (aka the wifi) goes out, then the phone restarts.  However, I have been able to disprove that since my phone is not using POE I simply pulled the ethernet cord, waited and then plugged it back in.  It did not reboot.  Is there a way for me to get a log of what is happening on the phone. I am an admin so I should be able to do most things but I don't know what I don't know.  Also, with that in mind, is there a way to make sure that updates don't get installed until say after 3:00 AM the next morning so that no one gets disconnected?  Thank you in advance for any help you can provide.  Oh and PS. I unplugged the phone just to see if there was really any updating to it and it took 10 minutes again stating Uploading 1 of 1 core files.


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Resolved! Can't call out

I can't call out. I checked the settings and the unlimited calling is assigned to me.

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Dial by Name Directory has emails instead of first names

Looking at our company directory a few employees have their emails listed as their first name. Last names are correct. How do I change this? I tried in user profiles but their first names are listed correctly there. Thank you!

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