Contacting sales

[Otourist]

I want to cancel my Zoom phone because it doesn't work but to do this I have to go through sales, apparently. I've tried the online form but no-one has come back to me after 2 weeks. Does anyone work in the Zoom sales department or do you just pick and choose who they respond to?

I don't get error codes, I just get calls getting skipped on when I try to answer. Problems exist on various devices. Mine is a samsung galaxy s23. I susbscribe to Zoom One. I've tried contacting support but all they do is tell me to run tests. Regardless of the tests, the phone system just doesn't work and as getting someone to contact is unproductive I'm going to move to another provider so I need to talk to someone about cancelling.