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Placing international calls

TTF
Newcomer
Newcomer

Hi

 

We have Zoom Phone with unlimited UK & Ire calling. 

 

One of my team is trying to call a South African number - which we expected to be at a charged rate.

 

However, Zoom will not connect the call at all, saying that our service plan does not support it.

 

How can I enable a form of international calling - which we understand will be charged above our monthly fee - so that these calls can be placed?

3 REPLIES 3

ArvinG
Zoom Employee
Zoom Employee

Hello there! This may need to be enabled by your Admin. Here's how.

TTF
Newcomer
Newcomer

Thank you - I am the admin for our account so followed this, but cannot find South Africa on the list or either Call Out or BYOC to approve

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi ttf,

 

south africa is in the waiver countries.  i do not know what that means.

 

Eliot_0-1708618563204.png

 

thanks,  eliot