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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Where do I enter my Cell number to have my phone ring?

Skylimit
Newcomer
Newcomer

‎2024-02-28 05:50 PM

Upon completion of setting up my new Zoom Phone number online and on my mobile app- it appears I can make calls and texts no problem. My inbound calls, however, do not ring to my cell phone. Call forwarding is off, my cell phone volume is loud, and I have the correct time zone.

 

Did I miss where I'm supposed to enter in my actual cell phone somewhere in set up? Why won't it ring to my phone so I know I'm getting a call? I have 1 Zoom Phone number license for the $15/mo. 

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2 REPLIES 2

crissyd
Zoom Employee
Zoom Employee

‎2024-02-29 09:18 AM

@Skylimit Please check this video that can help you configure your Call Handling settings

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Skylimit
Newcomer
Newcomer

‎2024-02-29 09:38 AM

Thank you! I had my friend test my phone number too soon after set-up so it didn't ring to my phone and instead went to voicemail. It is working now.