I have used Zoom since 2020 and I have updated my version (5.13.7) few times (I'm not sure to what I have deleted it) and new updates (5.17.x) won't launch after a successful installation. I checked installer log and it did exit with code 0 indicating it was successful. After installation Client will simply won't launch as if nothing happened. Won't show an error code won't show anything it will just won't do anything when I try to launch it. I tried installing with antivirus disabled, ran as admin, closed every other application after using the official uninstaller "CleanZoom" on the official zoom website and yet nothing will change and it won't launch. I can't issue a ticket as it gets closed immediately and get "we can't respond at this moment" automated response and can't chat with a bot as it simply doesn't understand any question asked. I cannot contact Zoom whatsoever, I need this fixed ASAP because Zoom allowed me to use the 5.13.7 version until now but it demands me to update it now and wont even let me join meetings. Zoom is crucial to me as all my classes are held in Zoom and I am forced to use the Web version for now. It is truly enraging to see Zoom only responds to paid versions and won't let their users contact them. I have done everything within my knowledge to run the new (5.17.7) Zoom Desktop Client and nothing worked so far. If you also have problems or may have an idea what causes this please let me know.
Thanks.

In my company, which carries out educational activities, we faced such a problem: some teachers at a meeting, clients cannot turn on audio and video (the buttons are simply not active), and at other meetings everything works fine for them. Can you tell me how to solve this problem?

Hi I have an external camera which Im  connecting to zoom via cam link .  

I also have an external microphone but there is a delay . I can clean up this delay but it requires purchasing expensive software (audio hack and loopback which is $156) 

I also have a DJI lapel mic which i can plug into the camera, but when i do that , the video is from the cam link  but the audio is from the internal computer mic. Its as if the lapel mic is not welcome. 

Is there a way to tell zoom to use the audio from the lapel mic and not internal computer microphone when connected via cam link?

I have also tried connecting my external camera via USB and the problem is the same.

Or is there a way to fix the delay for the external mic without purchasing expensive software?

Many thanks  

We have applied for  Zoom Hardware Certification for USB CAPTURE CARD .  Our application ID is #834247100  . We had applied this 2 months back  . We have not received any response  , we need guidance on how to proceed further and whome should we contact for the same . 

Nitesh S Bafna .