I have typically hit the cloud recording button, but inadvertently hit the button that recorded a Zoom session held earlier today to my computer. Now I have an mp4 file that I cannot play on my Windows 10 system, and I am concerned that the other participants may not be able to access. Any guidance would be sincerely appreciated.

I think after some updates on Zoom app, now I can't access the HD video option in Zoom video settings, that make the video image sent from my webcame become not so good anymore. My webcam can sent up to 4.9 Megapixel on windows Camera app (2560x1920) and can capture up to 1440p resolution. The HD option supposed to work, but somehow now I can't check the HD option on video settings. Anyone know how to fix it?

Hello,  I recently had a meeting over Zoom and asked and got permission from the other person to do a video recording of our session, which I did (or thought I did).  I had  Zoom setup so the recording would be sent to my local desktop.  After the session ended, I did not see and could not locate the recording.  I'm using Zoom for Mac, Version: 5.17.11 (31580).  If anyone knows what could have happened to the recording, your help will be most appreciated.

Hola

Cuando actualicé mi licencia de Zoom a la última versión disponible, la configuración del vídeo cambió.  Actualmente se difumina el fondo cuando NO estoy marcando la opción de difuminado, si marco la opción de Difuminar el fondo éste se difumina muchísimo más.  

Por la naturaleza del uso que doy a Zoom quiero que el vídeo NO difumine la imagen de ninguna manera. Es decir, que la imagen esté igual.

Ya probé la cámara con otras dos plataformas y en efecto, no se genera ese efecto por lo que no es un problema de la cámara sino de la configuración de Zoom.

Alguien sabe cómo podría quitarle esta función.  IMPORTANTE: no tiene que ver con la función de difuminado!!

Saludos, Julia

We use Zoom to broadcast our church services.  With my old Mac (M1 chip; OS Sonoma 14.1.2) and Zoom version 5.16.10 we got good sound.  Now, with a new Mac (M2 chip, OS Sonoma 14.2), the sound is terrible.  It sounds as if the piano is underwater.  Turning off echo cancellation didn't help.  The mic mode is properly set on Standard.  (The other setting was worse.)  Uninstalling Zoom 5.17.10 and installing 5.16.10 didn't help.  I tried an audio interface with a directional mike that with the older Mac produced great sound--still no good.  Does anyone have any suggestions?  Thanks.

I want to use Zoom to record a video sales letter and I want Zoom to share a presentation, like a power point, and then I need to toggle to a web page. This isn't a problem. What is a problem is once I record everything on Zoom  and I watch the recording, my face of me talking and teaching doesn't appear? The screen share stuff is all there, but the video of myself isn't. What am I doing wrong?

Hello! Today I had a problem with recording zoom. I had an appointment, before the meeting I made 2 test versions of the recording, then turned on the recording of the meeting itself. After the end of the meeting, I went into the Zoom folder and didn’t found record after the meeting,I found only 2 test files. But I have a file that doesn’t open and convert to mp4. The file has the name zoomver.tag. What I can do with this problem? This is very important meeting for me and I necessary this record.