Cant uninstall Zoom(32bit) version 5.11.7185 | Community
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T
Newcomer
TestTest
Newcomer
March 2, 2024
Question

Cant uninstall Zoom(32bit) version 5.11.7185

  • March 2, 2024
  • 1 reply
  • 8 views

Hey!
Not sure where to post this, sorry if it's in the wrong place.

Im trying to uninstall Zoom(32bit) with no success, on my Windows PC.
Was installed 2022.
I cant find the 32bit version to try and reinstall and then uninstall it (if that might work).
Tried with 64bits, with no success.

I get this error message when I try and uninstall: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Can anyone help?

Have a nice weekend.

1 reply

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
March 4, 2024

Have you tried running the CleanZoom application for Windows, as described at the link below?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146#collapsePC

 

The application can be found here: CleanZoom

T
Newcomer
TestTestAuthor
Newcomer
March 10, 2024

Hello,
Thank you for your feedback, unfortunately it gave me the same response (See picture below)



Cant get rid of it. Seems like whatever I do, I get that same message.
The only solution I can think  of right now is to get a hold of this old version of Zoom to remove it.
But I cant find it, only 64bits.


Hope anyone have a solution.

Have a nice day!

 

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