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Cant uninstall Zoom(32bit) version 5.11.7185

TestTest
Newcomer
Newcomer

Hey!
Not sure where to post this, sorry if it's in the wrong place.

Im trying to uninstall Zoom(32bit) with no success, on my Windows PC.
Was installed 2022.
I cant find the 32bit version to try and reinstall and then uninstall it (if that might work).
Tried with 64bits, with no success.

I get this error message when I try and uninstall: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Can anyone help?

Have a nice weekend.

2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

Have you tried running the CleanZoom application for Windows, as described at the link below?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146#collapsePC

 

The application can be found here: CleanZoom

Hello,
Thank you for your feedback, unfortunately it gave me the same response (See picture below)

TestTest_0-1710082308963.png

Cant get rid of it. Seems like whatever I do, I get that same message.
The only solution I can think  of right now is to get a hold of this old version of Zoom to remove it.
But I cant find it, only 64bits.

TestTest_1-1710082408735.png


Hope anyone have a solution.

Have a nice day!