We have a regular passcode our students have been using to join meetings. Starting last week, which seemed to coincide this latest Zoom update, our students are struggling with the passcode.

They are entering it correctly, but it is not allowing SOME of them into the meeting. They are using the correct case. A few of them WERE able to get it after trying the passcode multiple times, while others missed the meeting entirely because it would not work for them. 

Any clues about what could be going on here, and how to alleviate this? It's a quite problematic to have students unable to join a regular call. 

On my old laptop (hp, Windows 10), I used to be able to use the filter & avatar option with a pro account. I ended my subscription for about a year and then re-signed up for it recently. Now I'm running it on my Ryzen 5, and I do not have the filter & avatar effects anymore.

Customer support keeps saying that it's because of my region (Texas) but the thing is, my husband's account on his computer had it (same region, same internet provider). My work account also has it (same region). It's only my new computer that doesn't have it. It doesn't make sense. 

Does a business account with 2 users allow both users to access, start, and record all meetings? My biz partner and I are booking through a calendar software that will generate the Zoom meeting but we aren't necessarily on all of the calls together so we would both need to access all meetings and sometimes the other partner will be in a different meeting at the same time. Is this possible sharing an account?

I'm trying to assign an alternative host to my personal meeting room. When I try to do so, I get the error message "Unable to assign "***********" as an alternative host because the user cannot be selected at this time".  Any idea why? Thanks in advance.

Hi - I want to complain about my Zoom experience last week, July 2. I scheduled a meeting but I was having problems getting on my laptop and I have been locked out of my work iPhone. So I logged into my Zoom account via my personal Samsung phone. The problem is that Zoom wanted to send a confirmation email to Lotus Notes which I could not access as I am locked out of my iPhone and I could not get onto my laptop. So I missed an international Zoom meeting scheduled by me as Zoom is not flexible enough to send a confirmation text message to my Samsung phone allowing me access to my Zoom account! This ridgidness by Zoom is enfuriating. I consulted your support personnel and they were unable to grasp what I was trying to do. One help desk person wanted to connect me to Apple but before doing that I had to pay a fee!! This is not what I requested. I requested to access my Zoom account via my Samsung which should've sufficed and/or a text message should've been sent to my Samsung phone guaranteeing my access to my Zoom account. This issue needs to be changed by Zoom so customers have access to their Zoom account from any device they use.

Just curious, is there a way to only share computer audio to a breakout room, or do I have to share screen and audio if there's something I want participants to hear?

Don't really have a use case scenario, more for documentation purposes?

Thanks!

When trying to launch a zoom meeting, I am getting the error "Unable to launch video meeting. When possible, please restart your computer and try again." 

This started happening within the last week. I am using a Lenovo IdeaPad 3 with Windows 11 and the latest version of zoom. 

I've tried restarting, uninstalling/reinstalling with clean zoom, downgrading to a previous version, and made sure all the permissions are correct, but the error has persisted. Any advice is welcome. 

After a recent software update, I noticed the Record button on the bottom of the meeting window was no longer present, and was instead relocated into the "..." portion of the control bar. It (and others) were replaced by several buttons for features I never use. Having the record button in plain sight is very helpful to remind me to record the session. I spent over an hour trying to find a way to rectify this, but to no avail. Is there a way to reconfigure the layout of these buttons? It's a little clunky to have controls for unused functions prominently visible while common controls are hidden in a submenu.

I'm an Admin of a Pro account.

I have tried following the instructions in the Designate an Alternative Host page https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027 but there is no option for adding an alternative host at the bottom of the (old version) Advanced Options or (new version) More Options > Advanced, it just ends with the option for specific country restrictions.

In typing this up I've found it does work in Win/Chrome browser view, so I do have the appropriate permissions/account settings, but I'm not able to use the Windows app to do this.