Annotation arrow won't go away
When my participants use the annotation away, it stays on every slide and I cannot erase it. I have to stop sharing and start sharing all over again to get the arrows to disappear.
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Unable to hear audio during meetings
It's been almost a month that all of the blue the audio stopped working when I was in a meeting. I can't listen to anyone or any other sound when I'm the host. I thought the problem could be with my device so I changed the earphones, but nothing happened. Apparently the program can recognize my mic but i don't hear any sound (even when I try the "test" on settings".
I deleted and downloaded the app again, but it didn't fix the problem. I sent a message to the support, but nobody answered me and I'm still paying for this without being able to use it.
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Resolved! Very low volume via Airpods Pro 2 on Windows 11
Hello, I'm using my Airpods Pro 2 to take Zoom calls on my PC running Windows 11. Despite keeping the volume to 100%, I can barely hear what the others are saying only in a Zoom call. When I'm playing audio via Spotify windows app, or Youtube via browser, 20% volume is sufficient to provide that clarity. When I keep Spotify playing on the side with say 30% volume and open Zoom settings -> Audio, there is a pause in the playback and then the audio playing via Spotify becomes barely audible. The loudness drops drastically (despite keeping 100% volume) only on Zoom calls or Zoom audio settings. 100% volume on Zoom feels like 20% or less in other apps. The mic output seems fine though. I'm noticing a similar issue with my older Airpods Pro gen 1 headphones as well. Device type: Windows 11 Professional on custom PC running Intel Z690 motherboard with built in bluetooth support. Zoom version: 5.14.11 (17466) I tried factory resetting the Airpods, unpairing & repairing them, checked the Sound settings in Windows to ensure Zoom volume is 100%, also disabled all sound effects in Sound settings. The Airpods Pro work fine with my phone, the volume and loudness is perfect. Please can someone help?Problem
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new meeting problem
after my zoom was updated recently, everytime i want to start a new meeting, it gives me message that i have another open meeting , which is not correct. i signed out and signed in again but no change. any suggestion please.
Resolved! Zoom App stopped logging in / working after upgrading to macOS 15
I just updated to macOS 15 sequoia. My app has been unable to login. It was giving me an error early on, but I did not make note of it. I updated zoom to 6.2.0 (by downloading it from the website), and I was still having issues. First I tried to change my login to use a password and not just click the google button. That seemed to work at first, but I could not join meetings and it claimed I was offline. I downgraded to 6.1.11, and found it worked once, but I could not join a meeting. I tried talking to the chatbot which was hit or miss. It suggested I look at my logs and send them to support, but I don't think I have access to support's email (and I don't see an error in the logs). The other options seems to be to create a support ticket, but I do not see a clear way of doing so. The error I'm currently getting is "You are unable to connect to Zoom. Please check your network connection and try again." I currently have about 400Mbps up and down.
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Zoom recordings fail to load
I have recorded meetings, but when I go to Meetings>Recordings, all I get is the loading timer. This has been going on for days. How do I access my recordings when nothing on the Recording page will load?
Zoom recordings page not working
Hi there, It's been days that I do not manage to access the "Recordings and Transcripts" paga on the website. Anyone else having the same problem or now how I can recover a recording from the bin without having access to that page? Never had this problem in years of use... Thanks so much!
Susana
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Issue with Audio Cutting Out During Zoom Meetings
Hi Zoom Community, I’ve been facing an issue during Zoom meetings where my audio intermittently cuts out, making it difficult to communicate. It happens randomly, whether I’m speaking or listening, and doesn’t seem to be tied to my internet connection as my video remains stable. I’ve tried troubleshooting by restarting Zoom, checking my microphone settings, and updating the app, but the problem continues. Has anyone else experienced this issue, or does anyone have suggestions on how to fix it? I’d appreciate any help! Thanks in advance!
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Resolved! delete in-meeting chat
Hello,
why can't messages be deleted or moderated in in-chat meetings and webinars? It would be a great feature. Now in-chat meetings are very risky and it is often safer to disable or limit them to host and co-hosts only.
Thanks!
Federico
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